Guest Service Specialist

Jellystone Park Delaware Beaches, 8295 Brick Granary Rd., Lincoln, Delaware, United States of America

• Efficiently and professionally operate all front desk and guest service station features, including taking reservations, checking guests in and out of their stay, handling site charges or rental fees with guests, and appropriately addressing issues or concerns.
• Use the Blue Water Way to deliver impactful guest interactions, from phone handling to face‑to‑face interactions.
• Support the concierge department by providing helpful guest relations, including directing guests, answering questions, and assisting with arrangements to support their stay at the property.
• Follow the daily procedure for opening and closing the guest service center, including ensuring a clean, orderly environment.
• Follow proper cash handling procedures, including collecting monies, room/site charging, logging the money into the computer program, obtaining and distributing a receipt with the guest’s signature, writing information on the daily room charge ledger, handing the ledger to the Front Desk, and dropping cash at the close of the shift.
• Ensures the property is clean, orderly, well‑manicured, and guest‑ready always.
• Performs other duties as assigned.
• Provides regular and reliable attendance.

• High school diploma or GED equivalent.
• 1-3 years of front desk, reservations, or customer service‑oriented role (required).
• Must be enthusiastic, upbeat, and energetic.
• Strong attention to detail.
• Ability to work a diverse work schedule, including weekends, holidays, and evenings.
• Must work well under pressure and in high‑stress situations.
• Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines as well as credit card or cash machines.

• Full‑time roles: eligible for health benefits, 401(k), and property discounts.
• Seasonal roles: not eligible for health benefits; eligible for sick time and holiday pay.

• Communicate: regularly required to talk and hear, use a telephone, and have dexterity to operate a computer and various systems.
• Movement: standing for long periods, walking, using hands to finger, handle, or feel; reaching with hands and arms; stooping, kneeling, crouching, or crawling; climbing or balancing.
• Ability to lift: frequently lift and/or move up to 30 pounds.
• Vision: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Blue Water Development Corporation is committed to the principles of equal employment opportunity and to making employment decisions based on merit. We are also committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.