Director, Fraud Queue Leader

Overview

The Anti-Money Laundering (AML) Group is a core risk function within Capital One’s Corporate Compliance organization. The Director, AML Fraud Queue supports a key role in driving operational excellence, ensuring investigative quality, and advancing a risk-based approach to financial crime detection and reporting in an evolving threat landscape. In this role, you will direct and oversee investigative operations, controls, and teams responsible for AML-Fraud casework, ensuring timely, accurate, and defensible decisioning aligned with regulatory expectations, including reporting obligations identified under the Bank Secrecy Act (BSA).

This includes strategic ownership of the end-to-end case management lifecycle, from alert intake through investigation, escalation, and Suspicious Activity Reporting (SAR).

• Lead and optimize AML-fraud investigation operations, overseeing alert intake, triage, case development, escalations, and SAR decisioning across the department.
• Drive operational efficiency and throughput by establishing and overseeing scalable processes, directing the management of investigative queues to optimize throughput, ensure risk-based prioritization, and minimize backlogs.
• Ensure risk-based decisioning through the effective prioritization and dispositioning of functions, aligning with industry best practices and standards.
• Develop, maintain, and champion a strong control and governance environment to ensure continuous audit/exam readiness, successful regulatory exams, and strict compliance with regulatory requirements (including the Bank Secrecy Act/BSA for SAR decision making and filing).
• Serve as a primary stakeholder in identifying and anticipating emerging risks to proactively evolve and direct investigative strategies in response to shifts in fraud and AML typologies.
• Define and execute the evolution of investigative strategies and methodologies in response to rapidly changing financial crime schemes.
• Serve as a key strategic partner to Compliance, Risk, Legal, and other stakeholders to align on AML policies, interpret regulatory expectations, and manage the organizational risk appetite.
• Leverage advanced data analytics and reporting to identify macro trends, emerging financial crime risks, and strategic operational inefficiencies, translating insights into executive-level action plans.
• Drive a culture of continuous improvement by identifying systemic process gaps, conducting root cause analysis, and sponsoring initiatives to enhance efficiency and control effectiveness at scale.
• Ensure consistency and defensibility of all investigative decisions under intense regulatory scrutiny, by maintaining and establishing clear standards and governance.
• Lead, mentor, and develop investigative team managers, fostering deep expertise in complex fraud and AML typologies, promoting a high-performance and accountable culture.
• Implement and monitor critical key performance indicators (KPIs) such as case cycle time, productivity, and quality, using data to inform strategic resource allocation and process changes.
• Influence and govern upstream detection systems and downstream reporting processes to drive holistic, end-to-end financial crime risk management across the enterprise.
• Incorporate feedback from Quality Assurance, internal audit, and regulatory reviews to strategically strengthen investigative quality, standardization, and policy adherence across the function.

• Direct experience overseeing the end-to-end case lifecycle, including strategic oversight of alert review, investigation, escalations, and SAR decisioning.
• Proven leadership skills managing large, high-performing investigation teams and optimizing high-volume queues.
• Demonstrated accountability for SAR reporting processes, ensuring adherence to BSA and FinCEN requirements and driving continuous improvement.
• Extensive experience operating in risk-based roles, with direct accountability for controls, regulatory compliance, and desired outcomes.
• Track record of successfully supporting or leading through regulatory examinations, internal audits, and significant issue remediation.
• Experience designing, implementing, and improving risk-based frameworks for prioritization, resource allocation, and decisioning.
• Strong cross-functional experience partnering with Compliance, Risk, Legal, and other strategic stakeholders to achieve organizational goals.
• In-depth experience driving large-scale operational improvements, including workflow optimization, automation initiatives, and process redesign.
• Strong experience managing, building, and mentoring teams to execute complex, risk-based strategies.

• Bachelor’s Degree or military experience
• At least 6 years of experience in compliance or financial crime risk
• At least 5 years of people management experience

• Juris Doctorate or Masteru
  2019s degree in Accounting, Finance, or Business Administration, or similar related…