Credit Risk Manager

Overview

Our passion at EXL is enabling organizations to achieve a measurable, competitive advantage through Data Management. We partner with our clients to design and implement scalable, accessible, and innovative solutions. Our goal is to make sense of data to drive client’s business forward through data strategy, data governance and building cloud data platforms. EXL is a leading data analytics and digital operations and solutions company that partners with clients to improve business outcomes and unlock growth.

By bringing together deep domain expertise with robust data, powerful analytics, cloud, artificial intelligence ("AI") and machine learning ("ML"), we create agile, scalable solutions and execute complex operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect.

Headquartered in New York, our team is over 44,500+ strong, with more than 50 offices spanning six continents.

About the Role:

EXL’s Credit Risk Practice works with leading banks, fintechs, and financial institutions to design and implement advanced risk management strategies. We are seeking a Credit Risk Strategy Manager to drive the development, execution, and monitoring of credit strategies across the lending lifecycle and manage the client in terms of existing relationship & new business opportunities. This role requires deep analytical expertise, strong business acumen, and the ability to translate data-driven insights into effective risk strategies that balance growth and profitability within client risk appetite.

Additionally, it requires strong consultative and relationship-building skills with ability to influence senior stakeholders.

• Design, implement, and validate credit risk strategies across the lifecycle (acquisition, underwriting, account management, exposure management, and collections).
• Perform detailed portfolio analysis using internal data, bureau attributes, and alternative data to identify opportunities for growth, loss mitigation, and risk optimization.
• Develop and enhance credit risk models and decision frameworks using advanced statistical and analytical techniques.
• Deliver MIS reports, dashboards, and performance reviews to monitor portfolio trends, assess strategy effectiveness, and inform business decisions.
• Collaborate with client stakeholders and cross-functional teams (Product, Finance, Operations, Compliance, Technology) to align credit strategies with business objectives.
• Monitor regulatory and governance requirements, ensuring all strategies adhere to compliance and audit standards.
• Drive innovation by leveraging new data sources, advanced analytics, and automation to strengthen credit risk capabilities.
• Provide insights and recommendations to senior leadership on portfolio performance, emerging risks, and forward-looking strategies.
• Build and nurture long-term client relationships by understanding business needs and positioning EXL’s credit risk solutions effectively.
• Identify opportunities to expand engagements through cross-sell/up-sell of analytics, modeling, and risk consulting services.
• Partner with business development teams to support proposal creation, client pitches, and delivery of value-driven outcomes.

• Bachelor’s degree in business, Finance, Statistics, Mathematics, Engineering, or related field; master’s preferred.
• 7+ years of experience in credit risk strategy, credit analytics, or risk management within consulting, banking, or financial services.
• Strong expertise in Small and Medium Business lending products (credit cards, business loans, working capital, merchant cash advance) and credit lifecycle strategies.
• Strong experience on working on bureau data such as D&B and SBFE.
• Proficiency in SAS, SQL, Python (Tableau is a plus).
• Solid background in data modeling, segmentation, regression, and statistical techniques for risk decisioning.
• Ability to synthesize complex analysis into clear recommendations for senior management.
• Strong communication, presentation, and stakeholder collaboration skills.
• Knowledge of credit risk regulatory requirements, governance frameworks, and emerging trends in digital lending.
• Preferred:
  Experience leveraging alternative data and innovative analytical approaches in credit strategy development.
• Proven experience in managing client accounts with a track record of delivering measurable impact.
• Business development mindset with experience in proposal writing, solutioning, or contributing to revenue growth initiatives.

• Medical insurance, Vision insurance, Dental insurance, 401(k), Paid maternity leave, Paid paternity leave