Aftermarket Parts Specialist III

Aftermarket Parts Specialist III

• Provide accurate, timely, and solutions‑oriented support for advanced aftermarket parts and order management requests across customers and dealers.
• Own complex parts identification, quotation development, and order execution activities using technical documentation, product knowledge, and business systems.
• Resolve escalated issues related to product configuration, orderability, pricing, fulfillment, and service support by coordinating with cross‑functional partners.
• Manage advanced order activities—including order changes, shipment coordination, issue follow‑up, and case closure—with minimal supervision.
• Serve as a go‑to resource for less experienced team members by providing guidance, knowledge sharing, and onboarding support.
• Identify recurring issues, documentation gaps, or process failures and communicate recommended improvements to leadership or partner teams.
• Support knowledge management and process consistency through documentation, best‑practice sharing, and reinforcement of standard work.
• Maintain current knowledge of products, systems, and aftermarket programs to support effective decision‑making and customer outcomes.

• Bachelor’s degree and 3 years of relevant experience, or 7 years of relevant experience in lieu of a degree.
• 3–6 years of experience in aftermarket parts support, order management, customer service, technical support, manufacturing operations, or a related function.

• Advanced knowledge of parts identification, quoting, and order management processes.
• Ability to interpret technical documentation, product structures, and configuration needs.
• Strong ERP/system proficiency and ability to manage complex cases independently.
• Strong problem‑solving, prioritization, and cross‑functional coordination skills.
• Ability to coach peers informally and support team capability building.
• Strong SAP and aftermarket order management experience.
• Familiarity with CN orders, returns processing, configuration validation, or export/international support processes.
• Demonstrated success resolving escalated customer or dealer issues and improving team effectiveness.

• Bachelor’s degree in business, supply chain, operations, engineering technology, or a related field.
• Experience supporting complex product portfolios, dealer networks, warranty/service parts, or cross‑functional issue resolution in a manufacturing environment.

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job include typical frequent and continuous computer‑based work requiring periods of sitting, close vision and ability to adjust focus.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.