Govt Services Territory Account Manager

Overview

This position focuses on driving hearing aid sales within VA Medical Centers, Military/DOD facilities, Community Care, and Indian Health Clinics. Responsibilities include maintaining and expanding market share with existing customers and prospecting for new business within the assigned territory. The role emphasizes strong account relationships, CRM maintenance, and project management to support sales strategies. A working understanding of audiology concepts and proficiency in fitting Starkey products are required to assist customers effectively.

Primary focus is to drive hearing aid sales within VA Medical Centers, Military/DOD facilities, Community Care, and Indian Health Clinics. Key responsibilities include maintaining and expanding market share with existing customers and prospecting for new business within the assigned territory. Emphasis on account relationships, CRM maintenance, and project management to support sales strategies. Knowledge of audiology concepts and proficiency in Starkey product fitting are required to assist customers effectively.

• Account Strategy and Business Planning
• Increase market share within the assigned territory
• Manage critical projects to support account strategies
• Collaborate with the GS audiology account representative to present quarterly business reviews
• Build relationships with internal and external stakeholders to highlight Starkey’s value proposition
• Maintain and update CRM with relevant contact and account information
• Sales Pipeline Reinforcement
• Utilize consultative, evidence-based, and competitive sales strategies to identify customer needs and opportunities
• Manage sales pipeline using sales tools to advance the sales process
• Customer Relationship Management
• Establish and maintain customer partnerships to achieve mutual goals
• Expand and retain the customer base within the territory
• Provide ongoing support to account contacts, including audiology and product fitting assistance
• Develop close working relationships with the GS support team, Customer Service, and Credit Representatives
• Coordinate and enroll customers in training seminars
• Training
• Complete product and sales training to enable effective customer education
• Conduct in-office training, seminars, and hands-on product training
• Collaborate with the government services team to provide new products and ongoing training to customers
• Conduct and support regional training and national symposiums
• Perform other duties/responsibilities as assigned

• Education
• 4-year degree or equivalent work experience
• MS or AuD in Audiology or Licensed hearing instrument specialist required
• Experience
• Minimum of 2 years’ experience in the hearing aid industry

• Proficient with Microsoft Suite
• Salesforce CRM
• Minimal experience with PowerBI
• Proficient in smartphone technology
• Virtual meeting platforms

• Selling skills
• Territory Management
• Business Acumen
• Teamwork
• Product Knowledge
• Strategic mindset

• Approximately 75-80% of travel which includes a mix of day and overnight based on territory needs
• Valid Driver’s License

• Standard office
• All hearing aid programming interfaces, cables and demo hearing instruments
• Knowledge of audiological diagnostic and verification equipment

This job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors

This position offers a base salary plus monthly commission/incentive opportunities. The anticipated total compensation, including base salary and commission, is expected to range from $100,000 to $150,000, based on performance.

Note:

The total target compensation range represents estimated earnings based on expected commission rates. Actual earnings may vary depending on individual performance and company objectives. The maximum payout under the annual incentive plan is 310%, achievable with a 200% target performance.

This position is eligible for a bonus based upon performance results. There is no guarantee of payout.

The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, 6 paid holidays annually, 2 floater days annually, 1 volunteer service day annually, paid paternity leave, and tuition reimbursement.