Store Manager, Retail & Store Manager

We are looking for full‑time Store Managers who are enthusiastic, energetic, friendly, and hard‑working.

The Store Manager is responsible for providing and training our staff on what it means to provide exemplary selling and customer service. They are responsible for improving the productivity and profitability of the store while always striving to give our customers the best experience possible. The Store Manager ensures that customers receive product recommendations, resolves any issues by working proactively with staff, and serves as a role model of best‑practice retail execution.

Their overall focus is on sales, service, and relationship‑building at all times. In a leadership role, the Store Manager shares product knowledge, reads and incorporates store communications, and manages tasks assigned by the District Manager, including ensuring that the store operates at all posted hours.

In addition, the Store Manager is responsible for all inventory management procedures, conducting product sets, stocking, housekeeping, and ensuring that stockroom duties are accomplished as identified or assigned. The Store Manager works closely with the Director of Retail and is responsible for understanding and executing the organization’s Business Insight Cycle.

• Highly effective manager, trainer, coach, and motivator who builds a thriving team that connects with customers.
• Collaborator, innovator, and team leader who influences and develops exceptional relationships with customers, store, corporate and vendor partners.
• Comfortable and authentic communicator.
• Passionate visual merchandiser who translates our brand naturally, organically, and locally.
• Tech‑savvy retail leader proficient in point‑of‑sale systems, handheld devices, and Windows operating systems.
• Motivated individual who thrives in an ambiguous, ever‑changing environment.
• Results‑focused with a drive to meet and exceed sales goals and retail metrics such as IAT, Crown Rewards, payroll, and shrink.
• Skilled at managing daily store operations and other projects as requested.
• Passionate about in‑store events and services and able to execute them with the local community.
• Upholds all company policies and practices.
• Performs other duties or special projects as assigned.

• Minimum of one (1) year of prior retail management experience, including sales and/or customer service.
• Must be 18 years of age or older.
• Must be able to close the store at least one (1) time per week and work a minimum of four (4) weekend shifts per month.
• Ability to work a flexible schedule that meets the needs of the business, including events, meetings, holidays, evenings and weekends.
• Ability to provide proof of eligibility to work legally in the United States.

• High school diploma or equivalent.
• Two (2) or more years of experience in specialty retail management.

• Strong leadership skills.
• Strong customer‑focused engagement and consultative selling skills.
• Effective communication with customers and employees; strong sense of urgency, flexibility, and willingness to adapt to change.
• Ability to give and receive feedback and take action when appropriate.
• Proficiency and comfort using a computer and other technology.
• Desire and ability to learn the business.
• Accountability for maintaining accurate records and/or deposits of store cash and product assets.
• Ability to train new store employees and work closely with store management to understand new policies, operational changes, and training initiatives.

• Must be able to continuously stand/walk, push/pull, lift/carry up to 10 pounds, and use fine finger movement for keyboard and other tasks.
• Must frequently bend at the waist, climb or work at heights, kneel, squat, lift up to 40 pounds, and reach overhead.
• Must occasionally balance on uneven surfaces, lift up to 50 pounds, and drive or travel.
• Must rarely lift up to 75 pounds or remain seated during job performance.
• Must continuously communicate with customers, co‑workers, and vendors in person or over the phone.
• Position may be exposed to dust, cleaning agents, truck exhaust,…