Senior Office Assistant or Associate, Financial Aid

Perform clerical/office support for the Financial Aid department. Provide customer services and support to students and visitors. Assist the director and administrators in the department as appropriate.

• Provide first-line support to students and parents, answering questions related to financial aid applications, eligibility, and award processes.
• Coordinate with staff in other departments to support the students if needed.
• Assist in the preparation and distribution of financial aid communications, including emails, flyers, and brochures.
• Assists with ensuring the accuracy of the Financial Aid website and other social media platforms.
• Assist with outreach activities to various on and off campus constituencies: i.e. high schools, community centers.
• Maintain accurate and confidential student financial aid records.
• Assist with processing financial aid applications, such as comparing list and roster, organizing files.
• Participate in outreach activities such as financial aid workshops, orientation sessions, and college events.
• Utilize financial aid management systems to update and retrieve data as needed.
• Help troubleshoot issues with online financial aid applications and software.
• Assist other office personnel with special assignments or substitute for absent personnel when appropriate.
• Other tasks assigned by the Director of Financial aid of class information for registration system and reconcile with brochure content.

Education:

• High school diploma required.
• Associate degree preferred.

Experience:

• 2 years of related experience or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
• Previous experience in an administrative support role; experience in a financial aid office is a plus.
• Manages difficult or emotional customer situations.
• High level of customer service experience.
• Familiarity with financial aid regulations and procedures (e.g., FAFSA, Direct Loans) is desirable.

Knowledge Abilities/

Skills:

• Excellent verbal and written communication skills.
• Strong interpersonal skills with a focus on empathy and service.
• Proficient in Microsoft Office Suite and capable of learning new software applications.
• Ability to work independently and as part of a team.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.

Preferred Qualifications & Special Considerations:

Knowledge of Monmouth County and its communities.