Hourly - Senior Office Assistant, Educator Preparation

Overview

The Senior Office Assistant provides clerical, administrative, and customer service support for Brookdale Community College's Educator Preparation Programs, includingK-12 Subject Matter Specific,Career and Technical Education (CTE), K-6 Elementary Education, P-3 Early Childhood Education, teacher apprenticeships, and paraprofessionalprograms. The position serves as a primary point of contact for candidates, instructors, and external partners while maintaining student records, processing documentation, coordinating communications, and supporting program operations.

The incumbent assists with data entry, reporting, scheduling, accreditation documentation, and compliance-related activities to ensure efficient program administration and excellent student service.

• Draft, edit, prepare, and distribute correspondence, reports, meeting materials, and program communications.
• Maintain electronic filing systems for student records and program documentation.
• Coordinate meetings, appointments, orientations, and information sessions.
• Prepare agendas and record meeting minutes.
• Support instructor onboarding and routine administrative needs.

• Maintain accurate student records in Colleague and other program databases.
• Enter and update course, section, enrollment, and candidate information.
• Track candidate progress, observations, completion requirements, and certification-related documentation.
• Assist with preparation of reports for program administrators, accreditation activities, NJDOE reporting, and institutional assessment.
• Review documents for completeness and identify routine discrepancies requiring follow-up.

• Serve as a point of contact for Educator Preparation Program candidates via phone, email, and in-person communication.
• Respond to inquiries regarding admissions, registration, program requirements, course schedules, and certification pathways.
• Assist candidates with completion and submission of required program documentation.
• Direct candidates to appropriate college resources and support services.
• Maintain professional and timely communication with students throughout the program lifecycle.

• Assist administrators with operational support for all programs.
• Support preparation and organization of accreditation and regulatory documentation.
• Assist with candidate orientations, information sessions, and program events.
• Coordinate communications with school district partners, instructors, and external stakeholders as directed.

• Highschoolgraduationrequired. Associate's Degree preferred.

• Threeyearspriorexperience inanofficesupportpositionofsimilar responsibility is necessary.
• Experienceinaneducationalenvironmentpreferred.

• Outstandingcustomerserviceandcommunicationsskills.
• Provenabilitytowork effectively with students ofvarying ages and diverse backgrounds.
• Strong interpersonal andorganizationalskillswiththeabilityto develop effective working relationships with students, staff, and faculty.
• Abilitytopreparereportsandpublications. Ability to maintain confidentiality.
• Computer literacy skillsatanintermediate levelwith the demonstrated ability to utilize and apply Microsoft Office Outlook, Word, Excel, and PowerPoint aswell as specialized software programs and computer applications.
• Abilitytolearnandapplyofficepractices, procedures, policies,and regulations that are essential to the position.

$19.97/hr