Customer Service

Responsible for ensuring accurate implementation of high-end business customer projects, on‑time and accurate billing performance, accurate collection of customer and external supplier data and maintaining strong relationships with a variety of groups responsible for delivering and supporting custom services.

• Using electronic and manual tools to manage complex order documentation
• Collecting complete and accurate customer data (minimum data sets)
• Coordinating with various groups to oversee implementation complex services
• Multiple project tracking
• Interfacing with customers, suppliers and AT&T internal groups
• Preparing purchase orders and obtaining approvals
• Preparing bill triggers to submit into billing organization for invoice generation
• Reviewing and obtaining approvals for Supplier work deliverables and payments
• Expediting Supplier payments and/or Purchase Order approvals
• Engaging with Suppliers when Purchase Orders and/or invoices are not approved or sent
• Assisting with billing disputes
• Developing strong linkages and relationships with a variety of groups responsible for supporting custom customer services

Overall

Purpose:

Responsible for providing customer service support to assigned customers and ensuring critical service requirements are met.

Roles & Responsibilities:

All your information will be kept confidential according to EEO guidelines.