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Part-Time Customer Service Representative

Job in Middletown, Monmouth County, New Jersey, 07748, USA
Listing for: K9 Resorts
Part Time position
Listed on 2026-06-22
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 10000 - 60000 USD Yearly USD 10000.00 60000.00 YEAR
Job Description & How to Apply Below
Position: K9 Resorts Part-Time Customer Service Representative

Customer Service Representative – LPHI | K9 Resorts

FLSA:
Part-Time Hourly Non-Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts combine premium boarding, daycare, and grooming with unmatched customer service. We’re looking for a high-energy, sales-driven Customer Service Representative to be the face of our brand and create unforgettable client experiences.

What You’ll Do

Client Experience & Sales:

  • Deliver 5-Star service at every interaction—phone, in-person, and email
  • Convert inquiries into reservations and turn tours into enrollments
  • Confidently recommend services, packages, and upgrades tailored to each pet
  • Lead engaging tours showcasing our luxury facility and standards
  • Serve as a brand ambassador at local events and community outreach

Pet Care & Operations:

  • Check pets in/out and ensure accurate accommodations and care instructions
  • Document feeding, medications, and special instructions with precision
  • Assist with daycare, play sessions, and basic pet care tasks
  • Monitor pet health and behavior, escalating concerns immediately
  • Maintain cleanliness and sanitation standards throughout the resort
What We’re Looking For
  • Passion for dogs and understanding of pet parent expectations
  • Strong sales mindset with confidence in closing and upselling services
  • Excellent communication and multitasking skills
  • Ability to thrive in a fast-paced, team-driven environment
  • Tech-comfortable (POS systems, scheduling, Microsoft Office)
  • Weekend and holiday availability required
What You’ll Get
  • 401(k) with company participation
  • Paid time off
  • Flexible scheduling
  • Training & development programs
  • Employee discounts and perks
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