Retail Banker - Harmony Rd, Middletown, NJ

Job Title

Retail Banker I

Middletown, New Jersey, United States of America

40 hours per week

$22.50 - $29.00 USD

Personal & Commercial Banking

The Retail Banker I is a customer liaison integral to delivering TD’s brand promise by utilizing financial expertise and consultative advice to assist customers with their banking solutions.

• Establish and nurture customer relationships by demonstrating product knowledge, listening to customer needs, and engaging in conversations to identify additional needs.
• Make product recommendations based on customer needs and highlight product features and benefits.
• Utilize customer relationship management tools for proactive outreach and lead‑focused outbound sales activities.
• Resolve customer issues, errors and problems independently, escalating when necessary.
• Participate in customer outreach, servicing and advice activities to deliver on the brand promise.
• Engage in conversations with customers about loan products, facilitate application intake.
• Maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
• Perform teller transactions including cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to operational policies.
• Advocate for customers, provide resolution, proactive tips, and insights on saving time and money.
• Perform daily retail operations, ensuring compliance with the Bank Secrecy Act, Patriot Act and other regulations.

• High School Diploma or GED.
• 1+ years of customer interaction or sales experience, or equivalent through volunteering, education or military experience.
• Preferred teller experience and ability to complete teller training upon hire.
• Strong organizational skills to handle multiple tasks in a fast‑paced environment.
• Excellent communication skills; concise, clear, consistent.
• Ability to schedule and prioritize work, work independently and within deadlines.
• Sound judgment in decision‑making and effective problem solving.
• Proficient in Microsoft Office.
• Notary license preferred.

Competitive total rewards package including base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development and recognition programs.

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.