Technical Program Manager - Quote to Cash; Telecom

CTG is seeking to fill a Technical Program Manager – Quote to Cash (Telecom) position for our client.

Location: Middletown, NJ

Duration: 12 months

Duties:

• Design and deliver cross-domain Quote-to-Cash (Q2C) solutions supporting enterprise network services.
• Lead end-to-end program coordination across multiple domains, ensuring alignment with business objectives and customer experience goals.
• Collaborate with application, architecture, and business teams to ensure solution integration and technical alignment.
• Identify and assess impacts across systems, processes, and applications within the Q2C lifecycle.
• Ensure complete end-to-end solution coverage from opportunity through order, provisioning, billing, and invoicing.
• Assist stakeholders in defining and documenting detailed feature requirements, functional specifications, and solution designs.
• Provide technical leadership, architectural guidance, and best practices throughout the program lifecycle.
• Drive cross-functional issue resolution, risk mitigation, and dependency management.
• Support delivery governance, timelines, and quality to ensure successful implementation.

Skills:

• Strong expertise in Quote-to-Cash processes within telecom environments.
• Deep knowledge of OSS/BSS architectures and opportunity-to-invoice workflows.
• Experience with cross-domain solution design and system integration.
• Strong understanding of enterprise telecom products, including data and voice services.
• Excellent stakeholder management and cross-functional collaboration skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to translate business requirements into technical solutions.
• Excellent written and verbal communication skills.

Experience:

• 5–10+ years of experience in the AT&T client environment.
• Proven experience supporting AT&T Telecom Data products (e.g., Dedicated Internet) and Voice products (e.g., BVoIP, ABV).
• Experience leading or architecting Quote-to-Cash or Order-to-Cash solutions.
• Demonstrated experience working across multiple systems and domains in complex enterprise environments.
• Experience with customer feature documentation, requirements management, and delivery coordination.
• Experience working with large-scale enterprise telecom transformation or integration initiatives preferred.

Education:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field required.
• Master’s degree or relevant certifications (PMP, SAFe, or Architecture-related) preferred.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Rebecca Olan at  Kindly forward this to any other interested parties. Thank you!

The expected base salary for this position ranges from $85,000 to $95,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results‑driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts.

CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest‑growth industries. For more information, visit

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