Collections Associate; B2B - Hybrid

Responsibilities

• Connect with customers to help resolve past‑due accounts through phone calls, emails, and other outreach methods, while working together to find payment solutions that fit their needs.
• Keep an eye on outstanding balances and proactively help customers bring their accounts up to date.
• Assist customers with billing and settlement questions, providing a positive experience and timely resolution.
• Track and share updates on account statuses and payment progress.
• Partner with teammates and support other accounting‑related activities when needed.
• Take ownership of your workday by managing priorities, balancing multiple tasks, and contributing to the success of the team.
• Maintain accurate customer records and ensure information stays current and organized.
• Process customer payments accurately and efficiently.
• Record payment activity and account updates in the appropriate systems and reports.
• Jump in on additional projects and responsibilities as needed.

• High school diploma or GED required.
• Prior collections experience.
• Business‑to‑business (B2B) experience desired.
• Technical skills including Microsoft Office, Salesforce, and Billing/Collections software preferred.
• Great verbal and written communication skills, with the ability to communicate in a persuasive and professional manner.
• Intermediate computer navigation and operation skills.
• Ability to work independently and in a team environment.
• Demonstrate effective people skills and sensitivity when dealing with others.

This role offers hourly pay plus a monthly incentive opportunity, giving you the chance to earn even more based on your contributions and results.

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test.

Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.