Sales Support Coordinator

Responsibilities

• Provide timely and helpful support by responding to banking inquiries from both internal teams and external customers.
• Review and resolve issues to ensure smooth operations and a positive customer experience.
• Proactively pull and analyze daily reports while maintaining organized and up-to-date records.
• Partner closely with Account Specialists to efficiently identify and resolve issues.
• Prepare clear, accurate reports and documentation for review by auditors and leadership.
• Create and maintain detailed process documentation to support consistency and continuous improvement.
• Contribute to special projects and initiatives that drive team and business success.
• Collaborate with internal customer service teams to address and resolve customer inquiries effectively.

• Comfortable using basic office tools and eager to learn new systems and technology.
• Strong attention to detail with accurate data entry skills.
• Provides friendly and responsive customer service, with a focus on helping others.
• Works well in a fast-paced, deadline-driven environment.
• Able to manage multiple tasks and adjust priorities as needed.
• Stays organized and keeps track of tasks to ensure work is completed on time.
• Handles sensitive information responsibly and with care.
• Communicates clearly and professionally, both verbally and in writing.
• Works well as part of a team and builds positive relationships with coworkers and customers.
• It’s a bonus if you have excellent Excel experience.

You will be required to undergo a drug test if you are made a conditional offer of employment and will be working in the United States.

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.