Senior Partner Success Manager

Senior Partner Success Manager – Responsibilities

• Oversee and nurture relationships with key partners, ensuring their success and satisfaction throughout the partnership lifecycle.
• Coach, mentor and develop junior Partner Success Managers, promoting a culture of accountability, growth, and high performance.
• Oversee the onboarding process for new partners, ensuring a seamless transition from onboarding to steady state.
• Act as the voice of the partner, capturing feedback and collaborating with Product, Engineering, and Sales teams to influence product enhancements and address partner needs.
• Drive partner retention and, in conjunction with sales, identify opportunities for account expansion in alignment with partner goals.
• Analyze partner metrics (adoption, usage, NPS, churn risk) to proactively identify risks and opportunities, and report findings to executive leadership.
• Serve as an escalation point for resolving complex partner issues, ensuring timely and satisfactory outcomes.
• Develop and refine partner experience processes and best practices to improve efficiency, scalability, and partner satisfaction.
• Build strong relationships with partner stakeholders and internal teams, acting as a trusted advisor and strategic partner.
• Stay current with industry trends, regulatory requirements, and best practices in SaaS and Fin Tech to provide thought leadership and strategic guidance to partners.

• Bachelor’s degree in Business, Finance, Technology, or a related field (Master’s or MBA preferred).
• 7+ years of experience in Partner Success, Customer Success, Account Management, or related roles within a B2B SaaS or Fin Tech environment.
• Strong understanding of SaaS platforms, payment systems, and/or financial technology solutions.
• Exceptional communication, relationship‑building, and problem‑solving skills.
• Experience with CRM and partner success tools (e.g., Gainsight, Salesforce, Hub Spot).
• Advanced analytical skills, with the ability to leverage data to drive strategy and decision‑making.
• Partner‑centric mindset with a passion for delivering extraordinary service and results.
• Ability to thrive in a fast‑paced, high‑growth, and evolving environment.

Worldpay is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.