Customer Service Representative

Position

Purpose:

The Customer Service Representative ensures customer satisfaction through effective service, strong relationship‑building, and sales support. The role engages directly with walk‑in customers, coordinates with sales, drivers, and warehouse teams, and delivers exceptional counter and phone service. Ideal candidates are proactive, customer‑focused, tech‑savvy, and aligned with our "Make Money and Have Fun!" culture, with opportunities for growth in sales or management.

• Handle inquiries and complaints via phone, email, and in‑person.
• Provide product information, resolve issues efficiently, and maintain accurate customer records.
• Engage walk‑in customers with counter sales support and collaborate with sales, drivers, and warehouse teams to ensure timely order fulfillment.
• Manage phone inquiries professionally and process transactions in the ERP system, contributing to sales growth by identifying new opportunities.
• Uphold company values, ensure compliance, and use bilingual (English/Spanish) skills to enhance customer experience and expand reach.

The Customer Service Representative reports to the Branch Manager and has no direct reports. The role coordinates with internal teams—sales, drivers, and warehouse—to deliver excellent customer service, supporting business growth and operational efficiency.

No travel required.

This is a primarily sedentary role involving extended periods of sitting or standing, with routine computer and phone use. Occasional movement around the office is required to assist walk‑in customers or access equipment. Clear verbal and written communication is essential. The role may occasionally involve lifting up to 20 lbs. Reasonable accommodations are available in accordance with ADA standards.

• Proven customer service and phone handling experience with active listening skills.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills with a team‑oriented, safety‑conscious mindset.
• Demonstrated ability to support sales and identify new opportunities.
• Positive, motivated attitude aligned with the "Make Money and Have Fun" culture.
• Valid driver’s license, clean driving record, and reliable transportation.
• Authorized to work in the U.S. without sponsorship.
• Able to pass background checks and drug screening.
• Bilingual (English/Spanish) preferred; intermediate ERP system skills for transaction management.
• Experience in B2B relationship management within building materials distribution.

• Proven sales and customer support experience.
• Strong communication, presentation, and active listening skills.
• Skilled in multitasking, prioritization, and time management.
• Proficient in CRM and ERP systems for tracking and transactions.
• Effective problem‑solving and collaboration across departments.
• Strong product knowledge and interest in building materials.
• Bilingual (English/Spanish) preferred; other languages a plus.
• Analytical mindset with ability to interpret sales data.
• Committed to continuous learning and professional growth.
• Valid driver’s license, clean record, and reliable transportation.
• Authorized to work in the U.S. without sponsorship.
• Able to pass background checks and drug screening.

A high school diploma or equivalent.

Associate's or bachelor's degree in communications or business management.

1‑2 years of customer service experience.

No certifications required.

• Customer Focus:
  Builds strong relationships and delivers personalized service.
• Effective Communication:
  Clear, professional verbal and written interactions.
• Sales Acumen:
  Identifies opportunities and drives business growth.
• CRM & ERP Proficiency:
  Manages customer data and transactions efficiently.
• Team
  
  Collaboration:
  
  Works cross‑functionally with sales, logistics, and warehouse teams.
• Problem Solving:
  Resolves issues with strategic thinking and empathy.
• Time Management:
  Prioritizes tasks in a fast‑paced, deadline‑driven environment.
• Innovation &…