Admitting Representative - Patient Access - Middletown - FT​/Days

Kettering Health

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Kettering Health Middletown

• Located on State Route 122, just southeast of I-75.
• Kettering Health Middletown, formerly known as Middletown Health Center, has been serving the Middletown area since August of 2018.
• 20 bed facility
• Accredited by the American College of Emergency Physicians as a Level 3 Geriatric Emergency Department.
• 24/7 full-service emergency center
• Short wait times

Job Responsibilities

Patient Access Admitting Representative position's major duties include, but are not limited to the following:

• Registering out-patient, emergency, and in-patient guests while demonstrating strong guest relations and exceptional customer service
• Reviewing all scheduled outpatient visits prior to service to insure that all patients have been screened for discounts
• Ensuring that payer sources and payment arrangements and options have been discussed
• Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable)
• Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account
• Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents
• Communicate effectively with hospital staff and patients on a regular basis

Job Requirements

• High School graduate or equivalent.

Preferred Qualifications

• Previous registration/medical office experience
• One year customer service experience
• Excellent written and oral communication skills
• Computer literate and very strong with Excel
• Ability to work collaboratively with team members