System Support Analyst II

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a System Support Analyst to join our ever evolving Core RAFT Support US team and help shape the future of global commerce.

• Provides 24 x 7 on-call support for all assigned production-related systems.
• Conducts code-level software analyses to identify root cause of bugs and/or system modifications as needed.
• Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.
• Analyzes problems, documents and communicates resolution, and conducts follow up.
• Escalates problems to appropriate teams when necessary.
• Assists in documenting current policies and procedures.
• Represents team on cross-functional teams for production, support and development activities.
• Performs specialty production processing.

• Bachelor’s degree in computer science, management information systems, business administration or other related discipline or equivalent combination of education, training, or work experience.
• Experience in software quality control, systems analysis or system support is preferred.
• Knowledge of programming languages.
• Excellent analytical, problem‑solving and time‑management skills.
• Ability to manage multiple concurrent tasks.
• Ability to work well in a fast‑paced, high‑stress team environment.
• Ability to work independently and prioritize assignments.
• Willing to take on responsibilities and challenges.

EEOC Statement:
Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here. If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test.