Carpentry Technician

Service Technician Renewal by Andersen - Middletown, OH

As a Service Technician, you would ensure that our customers are happy every day! Your goal is to respond to on-site window and door service requests, where you will assess, repair, and replace parts and components to ensure proper functioning.

• Provide service performance and address warranty issues with windows and doors
• Troubleshoot jobs by manually fixing issues on-site and assisting with customer needs
• Ensure customer satisfaction while addressing problems
• Replace defective parts and help customers when windows aren't working properly
• Diagnose issues on windows and doors such as water infiltration, bowed panels, interlock issues etc.

• 3-5 years of experience installing windows and doors
• Custom window and door installation knowledge
• Thorough experience with using a metal brake and caulking
• Familiarity with and able to do some minor trim work around windows and patio doors both inside and out
• Customer service experience with job troubleshooting as a key component
• Good iPad/tablet skills
• Excellent communication skills with the ability to build quick rapport
• Valid driver’s license

• Competitive hourly pay of $24-25 plus company vehicle and tools
• Full insurance package, including medical, dental, vision, and life insurance
• 401(k) with company match percentage
• Student loan repayment program and student tuition reimbursement program
• Employee perks discount program
• PTO, paid holidays, and floating holidays

• Full‑time position
• Monday through Friday
• Hourly Rate: $24 – $25 USD