Operations Manager | Fairfield Inn & Suites Harriburg International Airport

Operations Manager with Travel| Fairfield Inn & Suites Harriburg International Airport

Middletown, PA, United States (On-site)

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Assist the General Manager in achieving hotel financial goals and budget targets.
• Ensure appropriate payroll and purchasing controls are maintained to support profitability.
• Assist in developing and implementing short- and long-range financial and operational objectives consistent with property goals.
• Ensure all Shaner and franchise operating standards are consistently followed.
• Maintain a visible and accessible presence for guests and associates.
• Maintain thorough knowledge of hotel features, room types, rates, availability, and expected arrivals and departures.
• Respond to and resolve guest concerns and complaints in a professional manner, ensuring guest satisfaction.
• Assist associates with their job functions to ensure consistent, efficient, and high-quality service.
• Lead and support employee performance to promote productivity, accountability, and a positive work environment.
• Establish, maintain, and train associates on standards and procedures related to cleanliness, safety, and proper working conditions across all departments.
• Support initiatives to achieve and maintain strong scores for guest service, cleanliness, and other operational standards on Shaner and franchise inspections.
• Monitor daily hotel operations and assist department leaders in maintaining service and operational standards.
• Other duties as assigned.

• Minimum of one year of management experience in the hospitality industry.
• Valid Driver's License and Clear Driving Record
• High school diploma or equivalent required; college degree in hospitality management, business, or a related field preferred.
• Ability to effectively communicate with guests, management, and associates.
• Bilingual English/Spanish skills are a plus.
• Knowledge of hotel budgeting, forecasting, and cost-control practices.
• Working knowledge of hotel operations and all major hotel departments.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to prepare routine reports and correspondence.
• Ability to communicate effectively with groups of guests or associates.
• Ability to exercise sound judgment and carry out instructions effectively.
• Working knowledge of property management systems.
• Knowledge of local activities, attractions, and services appropriate for the hotel’s clientele.

Shaner Hotels has an exciting opportunity at our Fairfield Inn & Suites Harrisburg Airport Hershey Area
. Conveniently located adjacent to the terminal at Harrisburg International Airport
, our hotel offers the perfect opportunity to begin or grow your hospitality career in Central Pennsylvania.

Featuring 123 spacious guest rooms
, our property is the closest hotel to the airport, providing exceptional convenience for both business and leisure travelers. Guests enjoy a variety of amenities, including complimentary breakfast, a fitness center, flexible meeting space, and an inviting lobby lounge serving lunch, dinner, and handcrafted cocktails.

With a commitment to outstanding service and guest satisfaction, the Fairfield Inn & Suites Harrisburg Airport Hershey Area provides a welcoming environment where associates can develop their skills and build a rewarding career.

If you're passionate about hospitality and enjoy creating memorable guest experiences, join the team at Fairfield Inn & Suites Harrisburg Airport Hershey Area and become part of the Shaner Hotels family.

Shaner Hotels is one of the hospitality industry's leading award-winning hotel…