Technical Business Analyst

Job Title

Credit Card Payment Processing Systems Analyst

Elicit, document, and manage business and functional requirements for credit card payment processing systems, including authorization, clearing, settlement, chargebacks, and dispute resolution workflows.

Translate complex business requirements into detailed functional specifications, user stories, process flows, and data mapping documents for development and QA teams.

Analyze end-to-end payment lifecycle processes including card authorization, capture, refund, tokenization, 3DS (3D Secure), and fraud management.

Collaborate with internal teams (engineering, product, compliance, risk, and operations) and external vendors/partners to define and deliver payment solutions.

Support and participate in UAT (User Acceptance Testing), system integration testing (SIT), and regression testing cycles, including reviewing test cases and defect management.

Ensure all payment solutions adhere to PCI-DSS compliance standards, regulatory requirements, and industry best practices.

Facilitate workshops, stakeholder meetings, and sprint ceremonies (in Agile environments) to drive alignment and timely delivery.

Analyze payment data and transaction reports to identify trends, anomalies, and areas for process improvement.

Support go-live activities, post-implementation monitoring, and production incident resolution related to payment systems.

Assist in documenting API specifications and integration guides for payment gateway and processor connectivity.