Associate Sales Manager

Associate Sales Manager

Posting

Start Date:

6/16/26

** At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.*
* ​

Job Description:

** Job Overview*
* The Associate Sales Manager plays a pivotal role at the heart of a company's customer engagement strategy. Tasked with both nurturing existing client relationships and driving new sales opportunities, this individual serves as a dynamic bridge between customers and the organization. The role demands a blend of sales proficiency, operational excellence, and a deep commitment to delivering outstanding customer experiences.

This position typically operates within the sales division, focusing on remote or office-based client interactions rather than field visits. The ideal candidate is proactive, resourceful, and thrives in a fast-paced environment where multitasking and adaptability are essential. They are adept at translating customer needs into practical solutions and are comfortable navigating complex sales cycles.

** Job Requirements*
* ** Customer Engagement & Relationship Management:*
* Serve as the primary point of contact for inbound and outbound customer communications via phone, email, chat, and other digital platforms.

Build and nurture long-term relationships with clients, ensuring a positive customer journey from initial inquiry through post-sale support.

Conduct regular follow-up activities to maintain engagement and uncover emerging customer needs.

Resolve customer inquiries, complaints, and issues swiftly, turning challenges into opportunities to enhance satisfaction and loyalty.

** Sales Operations:*
* Identify and pursue new sales opportunities by understanding customer requirements and promoting suitable products or services.

Collaborate closely with the field sales team to coordinate strategies and share market intelligence.

Develop and deliver persuasive sales presentations and proposals tailored to specific customer profiles.

Utilize CRM systems to document interactions, manage leads, and track progress through the sales funnel.

Consistently achieve or exceed sales targets and key performance indicators (KPIs).

** Operational Excellence:*
* Monitor and report on sales metrics, customer feedback, and market trends to inform business decisions and continuous improvement initiatives.

Maintain up-to-date and accurate records in all relevant systems and documentation platforms.

** Customer Care & Support:*
* Provide expert guidance on product features, pricing, and availability to assist customers in making informed purchasing decisions.

Deliver training and onboarding support to new customers, ensuring a smooth transition and high adoption rates.

Gather and relay customer feedback to the product and marketing teams for ongoing enhancement of offerings.

** Continuous Learning & Improvement:*
* Stay current on industry trends, product developments, and competitive landscape to provide relevant and timely advice to customers.

Participate in ongoing training, workshops, and professional development activities to sharpen sales and customer care skills.

Actively contribute to the refinement of sales processes and customer care best practices within the organization.

** What your background should look like*
* Bachelor's degree in Business Administration, Marketing, Communications, or a related field (preferred but not always required).

Proven experience in inside sales, customer care, or sales operations-ideally within a business-to-business (B2B) or business-to-consumer (B2C) environment.

Strong verbal and written communication skills, with the ability to build rapport and trust with diverse stakeholders.

Proficient with CRM systems (such as Salesforce, Hub Spot, or Microsoft Dynamics) and other sales enablement tools.

Demonstrated ability to manage multiple priorities, work under pressure, and meet deadlines with minimal supervision.

Excellent problem-solving skills, attention to detail, and a commitment to continuous improvement.

Solid organizational and time management abilities.

Positive attitude, adaptability, and eagerness to contribute to a collaborative team environment.

** Key Competencies*
* Customer Focus:
Demonstrates genuine interest in understanding customer needs and delivering tailored solutions.

Sales Acumen:
Possesses a results-driven mindset, identifying opportunities to upsell, cross-sell, and maximize value for both the customer and the company.

Communication:
Articulates ideas clearly, listens actively, and adapts messaging to suit different audiences.

Analytical Thinking:
Interprets data and trends to make informed decisions and recommendations.

Teamwork:
Collaborates effectively with colleagues across departments to achieve shared goals.

Accountability:
Takes ownership of actions and outcomes, delivering on promises and commitments.

** Competencies*
* SET :
Strategy, Execution, Talent (for managers)

** ABOUT TE CONNECTIVITY*
* TE Connectivity plc (NYSE: TEL) is a global…