Warehouse Returns QA Specialist
Job in
Middletown, Dauphin County, Pennsylvania, 17057, USA
Listed on 2026-02-17
Listing for:
Boxzooka
Full Time
position Listed on 2026-02-17
Job specializations:
-
Warehouse
Job Description & How to Apply Below
- Conduct Quality Assurance (QA) checks for all inbound Purchase Orders (POs) delivered to the warehouse, following established Standard Operating Procedures (SOPs).
- Confirm the quality and accuracy of inventory prior to fulfillment for all eCommerce and Wholesale orders.
- Identify and resolve inbound and return-related issues (e.g., POs not in WMS, SKUs not on POs, incorrectly labeled cartons).
- Report product damages to ensure only quality products are prepared for customer shipment.
- Review inbound returns to determine product condition-assessing whether items can be restocked or need to be classified as damaged.
- Address mis-labeled or mismatched product information
, maintaining direct communication with the Inbound Returns team for timely resolution. - Perform QA on all returns to confirm correct materials and processes are used before restocking items.
- Support and facilitate special projects initiated by Boxzooka
, from planning to completion, collaborating with Client Success Manager teams as needed. - Assist with ad hoc requests, including inventory checks, product photos, and other client-related inquiries.
- Work closely with Boxzooka Client Success Managers (CSMs) to ensure outstanding client satisfaction and operational excellence.
- 1-2 years of experience in warehouse, fulfillment, or quality assurance roles preferred.
- Strong attention to detail with a focus on product accuracy and quality standards.
- Ability to identify and troubleshoot discrepancies efficiently.
- Excellent communication and collaboration skills across departments and with clients.
- Proficiency with Warehouse Management Systems (WMS) and basic computer applications (Excel, email, reporting tools).
- Ability to work in a fast-paced warehouse environment and manage multiple priorities, that can have various temperatures
- Able to stand, walk, climb for the duration of an 8-10-hour shift
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