Lead Sales and Service Representative

Job Details

Location:

Middletown, RI 02842. Position:
Full Time. Salary: $23.00 – $27.25 hourly. Shift: 1st Shift.

Schedule:

Monday – Friday 8:45am – 5:15pm (40 hours/week). At least 2 Saturdays per month, 8:45am – 1:15pm. When working a Saturday, you may opt for a full or half day off during the workweek. Please note that business needs may require an earlier arrival or later departure.

• Best‑in‑class health plans
• Company matching 401(k)
• Free AAA membership
• Vacation, holiday and sick pay
• Competitive salary and incentives

• Act as a branch leader, assist counselors, and handle complex member service issues with Five Diamond Service, focusing on protecting the AAA brand legacy.
• Perform regular duties of a Member Service Counselor, delivering accurate and timely information about club products and services.
• Maintain department standards, serving members in‑person and over‑the‑phone, and supporting club partnerships such as Registry Services and TSA.
• In select locations, provide registry and TSA services (e.g., license/, registration renewals), handling confidential documents and inputting data into systems.
• Review applications for completeness in person and over the phone in compliance with laws, rules, regulations, and standards.
• Assist members with accommodations and points of interest, including mapping, routing, hotel and car reservations.
• Promote and assist members with International/Inter American driving permits; passport photos; foreign currency; theme park tickets; entertainment tickets, and other club products.

• Consistently meet or exceed minimum member satisfaction scores and related goals.
• Develop comprehensive knowledge of AAA Northeast products and services.
• Use the Five‑Diamond process, cross‑selling techniques, and training to educate members on benefits and KPIs while maintaining a positive experience.
• Keep up to date on all branch promotions and initiatives; identify opportunities to improve branch performance.

• Assist with daily, weekly, and monthly reports, including cash report, inventory, and opening/closing procedures.
• Process registry reports and auto loan transactions where applicable.
• Ensure company policies and procedures for day‑to‑day branch management and security.
• Oversee branch office maintenance and appearance; coordinate repairs with building services.
• Adhere to policies on security of cash, ticket inventory, notary books, and other club property.
• Secure branch funds, including deposits.
• Perform job duties within department policies, procedures, and safety protocols.

• Education: High School Diploma or GED required;
  Associate's Degree preferred.
• Experience: Customer service with a focus on sales required.
• Licenses and
  
  Certifications:
  
  Must satisfactorily pass state and federal background checks. Must meet individual state requirements to perform registry and TSA services.

AAA Northeast is proud of our diverse culture. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.