PT Customer Experience Manager

Store Manager – PROV-MIDDLETOWN, RI

Deliver a customer‑centric shopping experience by managing front‑end operations and leading omnichannel processes. Maintain store recovery standards to fulfill brand promises. Provide friendly customer service.

• Assist Store Manager with SOPs, company programs, and compliance with applicable laws.
• Ensure company policies and standards are executed and hold the team accountable for store conditions and results.
• Achieve store KPIs and manage the team to achieve their role KPIs.
• Plan and lead the execution of class and in‑store events in accordance with company programs.
• Lead and execute shrink and safety programs.
• Assist with cash reconciliation and bank deposits.
• Assist with inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN).
• Assist with onboarding of new team members.
• Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process and support talent development.
• Serve as Manager on Duty (MOD) and maintain a respectful and positive workplace culture.
• Help customers locate products and provide solutions.
• Participate in truck unloading and stocking processes to ensure standards are met.
• Cross‑train in custom framing selling and production.
• For stores without a Framing Manager, lead the delivery of high‑quality custom framing solutions, planning and managing workload with the Store Manager.
• Perform other duties as assigned.

• Retail management experience preferred.
• Strong leadership and communication skills.
• Ability to manage and motivate a team.
• Knowledge of retail operations and inventory management.
• Experience with omnichannel processes and events.

• Ability to remain standing for long periods.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
• Work in a public retail store setting, climate‑controlled public areas, occasional outdoor work (retrieving carts/updating trucks).
• Frame shop may involve glass cutter and heat press.

Work hours include nights, weekends, and early mornings.

Total Base Pay Range: $17.00 – $22.70 per hour.

• Health insurance (medical, dental, and vision).
• Paid time off.
• Tuition assistance.
• Generous employee discounts.

Applicants in the U.S. must satisfy federal, state, and local legal requirements. If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process to determine if a reasonable accommodation is available.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. Accordingly, people with disabilities are provided reasonable accommodations. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1‑800‑642‑4235 (1800‑MICHAEL).