Senior Customer Manager - United States

About this Talent Community

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions.

They reflect the communities we live in and the world where we do business.

Their diversity is our strength.

We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future.

Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.

If you’re looking for a challenge and meaningful role, you’re in the right place.

These positions will primarily be aligned to our major Commercial hubs:
Midland, MI, Houston, TX, Collegeville, PA, & Marietta, GA.

Virtual office may be an option for certain roles and additional locations may become available based on evolving business needs.

• Manage account portfolios and prepare and implement sales plans, delivering business goals of volume and value.
• Build relationships at all levels of the customer, including executive, to drive collaboration and mutual growth.
• Lead and conduct negotiations, developing long term contract agreements, following Dow guidelines and legal requirements according to each region and country.
• Lead and manage account team to show continuous improvement and information sharing.
• Mentor others, helping to develop skills of less experienced sellers.
• Assist the customer and internal stakeholders in understanding the greater financial implications and nuances of decisions and alternatives.
• Serve on cross-functional product and marketing teams where appropriate to drive overarching business performance.
• Summarize key innovation gaps in portfolio based on customer feedback and help drive marketing and technical teams towards meeting those needs.
• Understand the broader Dow portfolio and is able to connect the dots and represent “One Dow” to customers through sustainability, inclusion and innovation efforts.

• A minimum of a bachelor’s degree or relevant military degree equivalence at or above a U.S. E5 or Canadian Petty Officer 2nd Class or Sergeant ranking.
• A minimum of 7 years of relevant working experience.
• A minimum requirement for these U.S. based positions is the ability to work legally in the United States.
• No visa sponsorship/support is available, including for any type of U.S. permanent residency (green card) process.

• Business Acumen: strong business acumen and ability to clearly communicate financial trade offs.
• Communication:
  Strong written and verbal communication skills.
• Negotiation:
  Self-starter with a strong bias for action and negotiating skills.
• Interpersonal Effectiveness:
  Demonstrates the ability to build and maintain strong, productive relationships with customers, colleagues, and cross-functional stakeholders.
• Influencing
  
  Skills:
  
  Leadership skills to work cross-functionally and ability to successfully drive initiatives/issues through influence.
• Analytical Thinking:
  Project management skills, business acumen, and strategic / analytical thinking capability.

• Relocation assistance is not available for these positions.
• This position may require travel based on business needs.
• Travel frequency and duration may vary and specific expectations will be discussed as business requirements evolve.

• We invest in you.
• Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career.
• You bring your background, talent, and perspective to work every day.
• Dow rewards that commitment by investing in your total wellbeing.
• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long…