Technical Customer Service Associate

On-Board Services is hiring a Technical Customer Service Associate in Midland, MI

On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full-time positions to our employees. We offer benefits as well as 401k.

Title:

Technical Customer Service Associate

Position Type: 1 year contract with additional opportunity contingent upon performance and continued business need

Job Location:

Midland, MI

Shift: 1st shift

Benefits: 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance, PTO

Compensation: $24.81/HR

We are seeking a Technical Contact Center Associate to serve as a key connection between customers, prospects, and internal business teams. This role provides exceptional customer service and technical support across multiple communication channels, including phone, email, web forms, and social media.

The ideal candidate is a quick learner, strong communicator, and self-starter who thrives in a dynamic environment. This position requires excellent written and verbal communication skills, strong attention to detail, and the ability to quickly develop knowledge of products, processes, and business operations while maintaining a strong customer focus.

The Contact Center Associate will work closely with internal teams, including Technical Service, Quality & Regulatory, Marketing, and Sales, to address customer needs, resolve issues, and provide a positive customer experience.

• Provide customer support through phone, email, web forms, and social media.
• Respond to a variety of customer inquiries, including technical support, product literature requests, purchasing information, and quality and regulatory questions.
• Process warranty claims for consumer products.
• Accurately document customer interactions, inquiries, and resolutions.
• Collaborate with internal business partners and global teams to resolve customer issues efficiently.
• Participate in ongoing product, system, and process training to continually expand knowledge and capabilities.
• Maintain a high level of professionalism, accuracy, and customer focus in all interactions.

• Bachelor's degree or equivalent combination of education and work experience.
• Previous technical contact center or customer service experience preferred.
• Strong ability to quickly learn new systems, products, processes, and technical information.
• Self-motivated with the ability to work independently while contributing effectively in a team environment.
• Excellent written and verbal communication skills with strong English proficiency.
• Highly detail-oriented with a commitment to accuracy and quality.
• Strong organizational and time-management skills with the ability to multitask, prioritize responsibilities, and meet deadlines.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Outlook, One Note, Teams, Word, and Copilot.
• Experience with Customer Relationship Management (CRM) systems preferred;
  Salesforce experience is a plus.
• Knowledge of the building and construction industry is a plus.
• Spanish language proficiency is a plus.

On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including:
Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America.

The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC. On-Board’s Mission is to provide “Flexible Service by applying the talents of our people, work processes and technology to meet our clients’ expectations in a Safe, Responsible and Dependable manner.”

On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.