Support Representative

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years.

At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.

Role

Summary:

Reporting to the Territory/Location Manager, the Location Support Representative role will be primarily responsible for directing incoming calls, greeting customers, and general office support.

The essential duties and responsibilities of the Location Support Representative position will consist of, but are not limited to, the following:

• Directing incoming calls
• Greeting customers
• Utilizing Microsoft Office systems
• Maintaining and supporting business processes
• Processing payments
• Establish relationships with customers and team members
• Creating detailed reports
• Perform other duties as assigned

• Service Excellence
• Results, Action Oriented
• Accountability and Responsibility
• Teamwork and Collaboration
• Decision Quality
• Displaying Technical Expertise
• Time Management
• Safety Conscious

Work Experience:

2 Years of Receptionist/Office Assistant Experience

Education:

High School Diploma or GED equivalent

Analytics/Computer

Skills:

Prior experience and familiarity of multi-line switchboard and Microsoft Office Systems:
Excel, Word, Teams, and Office

Office Organization

Skills:

Excellent work ethic, good verbal, time management and communication skills; ability to work independently and as a part of a team; ability to multi-task

Cross-functional skills:
Ability to work effectively in a team environment and through the direction of a Territory Manager; work well with others, and ability to explain your work and/or train them on your efforts

Communication

Skills:

Strong interpersonal communications, analytical and problem solving, organizational and written/verbal communication skills

Physical, Mental and Visual

Skills:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. Ability to frequently sit

Physical Environment:
Normal Office Environment

Qualifications we prefer but don't require: 3+ years of recent Office Assistant or Receptionist experience

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career. Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future.

At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say that more than 60% of our associates have more than five years of tenure, and more than 40% have greater than ten years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.