Mortgage Sales Manager

Dow Credit Union is seeking a results-driven, member-focused Mortgage Sales Manager to lead and grow our residential mortgage sales function. This is a unique opportunity for a producing sales leader ("player-coach") who is passionate about developing high-performing teams, building strong community relationships, and delivering exceptional member experiences.

This position earns a competitive minimum starting annual salary of $98k
. We provide terrific benefits, including quarterly and annual incentives, medical, dental, vision, a 401(k) plan, paid holidays, and paid time off (PTO).

In 1937, the country was still in the throes of a severe economic depression that underscored the need for a workable financial plan to enable Dow employees to save for emergencies and obtain convenient, low-cost credit. Two Dow employees heard about the credit union movement, and the rest is history. Today, we serve more than 81,000 members and have over $2.3 billion in assets.

Our goal has always been to serve our members to the best of our abilities and provide them with the best value for their money.

Every day, we continually strive to improve our level of service by keeping our focus on our members. In order to do this, we have to hire and retain loyal, team-oriented employees who have genuine care and concern for our members and conduct themselves with integrity and professionalism. That’s why we offer competitive pay, excellent benefits, and a positive work culture.

We truly respect each other and actively encourage diversity, equity, and inclusion (DEI). We are an equal-opportunity employer.

As the Mortgage Sales Manager, you will lead a high-performing team while actively contributing to mortgage production. You will partner closely with the Director of Lending to drive strategy, accountability, and growth across the mortgage sales function.

• Recruit, hire, coach, and develop Mortgage Loan Officers (MLOs) and support staff
• Set clear expectations and drive accountability for performance, service, and activity goals
• Provide ongoing coaching through pipeline reviews, one-on-ones, and performance discussions

• Execute a proactive business development strategy to grow mortgage volume
• Build and maintain relationships with realtors, builders, financial advisors, and other referral partners
• Coach team members on pipeline management, referral generation, and conversion effectiveness

• Dedicate approximately 20–25% of time to personal loan origination
• Maintain an active pipeline and contribute directly to production goals
• Serve as the primary originator for Dow Credit Union employee mortgage and HELOC requests

• Monitor production, pipeline activity, conversion rates, and overall team performance
• Conduct call reviews and application quality monitoring to drive consistency and compliance
• Implement targeted coaching and corrective action when needed

• Partner with leadership on product development, pricing, and competitive positioning
• Collaborate cross-functionally with Compliance, Risk, Marketing, Processing, and Consumer Lendingi>
• Ensure efficient, compliant, and member-focused mortgage processes

• Represent the credit union at community events, networking opportunities, and financial education initiatives
• Build brand visibility and support referral growth in the local market

• 5–8 years of progressive mortgage lending experience
• Demonstrated leadership experience in a sales-driven environment preferred
• Strong knowledge of mortgage products, processes, and regulations
• Proven ability to coach and develop team members to achieve results
• Strong sales, business development, and relationship-building skills
• Ability to analyze performance metrics and drive strategy
• NMLS registration required (SAFE Act compliant)
• Experience with Encompass LOS preferred

At Dow Credit Union, we are committed to helping our members achieve their financial goals while investing in the growth and development of our team. This role offers the opportunity to:

• Make a direct impact on organizational growth
• Lead and develop a talented mortgage sales team
• Build meaningful relationships in the community
• Work in a collaborative, mission-driven environment