Personal Banker Associate - Eastman

General Function

The Person al Banker I position will provide an exceptional customer experience by cultivating, maintaining, and enhancing long‑lasting relationships with existing and prospective customers. This position is responsible for processing teller transactions as well as working as a member of the platform staff. The banker will help customers understand and address their financial needs, providing solutions that span across the customer’s lifecycle through our consultative sales and service process.

Responsible and accountable for risk, the banker will ensure compliance with policies and procedures as defined and act to protect customers and colleagues, while consistently identifying, assessing, managing, monitoring, and reporting risks in line with the Bank’s risk appetite.

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a book of business through proactive outreach in person, over the phone, or other channels as appropriate.
• Use a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations, solutions, and advice.
• Maintain working knowledge of products, services, and processes offered.
• Work collaboratively with internal partners to ensure customers’ needs are met and all problems are resolved.
• Analyze customer credit data and other financial information to ensure customers are placed in the appropriate solutions that align with their needs.
• Provide customer support needed to reinforce the value of current and new technology.
• Process teller transactions and adhere to balancing guidelines.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp.
• Other duties as assigned.

• High School Diploma/GED and 6 months of customer service experience, or a college degree or equivalent military experience.
• Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Exhibits business acumen.
• Demonstrated ability in making sound decisions.
• This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

• Normal office environment.
• Extending viewing of computer screens.

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well‑being. You can learn more about those programs on our  Careers page at:  or by consulting with your talent acquisition partner.

Midland, Michigan 48640

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.