Relationship Representative; Teller

Are you passionate about helping people and providing exceptional service? Dow Credit Union is seeking a part time
Relationship Representative (Teller) to join our branch team. In this role, you'll be the welcoming face of the credit union, assisting members with transactions, answering questions, and helping them identify solutions that support their financial goals.

In order to do this, we have to hire and retain loyal, team-oriented employees who have genuine care and concern for our members and conduct themselves with integrity and professionalism. That's why we offer competitive pay
, excellent benefits
, and a positive work culture
. We truly respect each other and actively encourage diversity, equity, and inclusion (DEI). We are an equal-opportunity employer.

This position earns a competitive minimum starting hourly pay of $15.50. We provide terrific benefits, including quarterly and annual incentives, a 401(k) plan, paid holidays, and paid time off (PTO).

In 1937, the country was still in the throes of a severe economic depression that underscored the need for a workable financial plan to enable Dow employees to save for emergencies and obtain convenient, low-cost credit. Two Dow employees heard about the credit union movement, and the rest is history. Today, we serve more than 81,000 members and have over $2.3 billion in assets.

Our goal has always been to serve our members to the best of our abilities and provide them with the best value for their money. Every day, we continually strive to improve our level of service by keeping our focus on our members.

• Welcome members with a friendly, professional attitude and deliver exceptional service during every interaction.
• Accurately process deposits, withdrawals, transfers, loan payments, check cashing, and other financial transactions.
• Assist members with basic account questions and service requests.
• Identify member needs and recommend products and services that can help achieve their financial goals.
• Protect member information and assets by following established security procedures and identity verification practices.
• Balance daily transactions and maintain cash drawer accuracy.
• Perform account maintenance and support activities, including updating member information and opening additional account types.
• Build positive relationships that create a personalized and welcoming member experience.
• Meet or exceed service, production, and sales goals while maintaining high-quality standards.
• Support branch operations and assist with additional responsibilities as needed.

• High school diploma or equivalent required.
• Previous cash handling or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to provide professional, courteous service in a variety of situations.
• Attention to detail and commitment to accuracy.
• Basic math and problem-solving skills.
• Ability to work independently while following established procedures.
• Flexibility to work varying schedules, including Saturdays, and travel between branch locations as needed.

At Dow Credit Union, we believe banking is about people. Our team members play a critical role in creating positive member experiences and strengthening relationships within our community. We offer a supportive team environment, opportunities for growth, competitive benefits, and the chance to make a difference every day.

• Ability to stand for extended periods and perform repetitive hand movements.
• Ability to lift up to 15 pounds frequently and up to 50 pounds occasionally.
• Ability to distinguish colors and review financial documents accurately.
• Regular interaction with members and team members in a branch environment.
• This is an on-site position with no remote work option.