Patient Services Coordinator HH

Overview

Expand Access. Build Partnerships. Transform Care.

At Heartland Home Health, a Gentiva company, we believe every role has an impact—and patient care starts with excellent communication, planning, and follow-through.

We’re seeking a Home Health Patient Services Coordinator to help ensure our care teams are scheduled, supported, and set up for success—so our patients receive timely, compassionate, and continuous care.

• Report directly to the Administrator or Executive Director and oversee the day-to-day coordination of care services.
• Schedule and manage visits across all disciplines and ensure proper alignment with physician orders and patient needs.
• Communicate with field clinicians, patients, physicians, and caregivers to ensure seamless care coordination and service updates.
• Manage calendar components including service codes, clinician assignments, and visit timelines.
• Track and respond to rescheduled, declined, missed, or reassigned visits, ensuring all patients receive appropriate and timely follow-up.
• Support internal operational performance and ensure visits are being completed and documented efficiently.
• Play a key role in ensuring regulatory compliance, documentation accuracy, and patient satisfaction.
• Serve as a central communication point for clinical operations, working closely with both office and field teams.

• High school diploma or GED
• 3–5 years of administrative experience; 1+ year of home health experience required.
• Working knowledge of home health disciplines and visit coordination.
• Familiarity with Medicare/Medicaid, managed care guidelines, and accreditation standards (ACHC, CHAP, or Joint Commission).
• Excellent time management and multitasking skills in a fast-paced clinical environment.
• Strong written and verbal communication skills, especially when relaying updates to clinicians or patients.
• Detail-oriented, deadline-driven, and collaborative.

• Associate’s or Bachelor’s degree
• EMR scheduling (Home Care Home Base or similar)
• Clinical coordination or intake/scheduling in home health or hospice
• Customer service or call center work in a healthcare setting
• Familiarity with HR processes or clinician credentialing

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Apply now to join our Home Health Coordination team and play a vital role in delivering care that is timely, organized, and patient-focused.

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

At Heartland Home Health, part of Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

• Hospice care:Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency Southern Care, Southern Care Hospice Services, Southern Care New Beacon
• Palliative care:Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care:Heartland Home Health
• Advanced illness management:Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.