General Manager - Luxury Hotel (Midland, MI

General Manager – Luxury Hotel (Midland, MI)

$200,000 – $225,000 + Bonus + PTO + 401(k) + Relocation + Benefits

The General Manager is responsible for the full leadership, strategy, and operational performance of the hotel, overseeing all key departments including Front Office, Housekeeping, Food & Beverage, Banquets, Sales & Marketing, and Engineering. This is a hands‑on leadership role focused on delivering an exceptional guest experience while driving strong financial performance and operational excellence.

• Lead all hotel operations ensuring consistent service standards and brand excellence
• Drive financial performance, budgeting, forecasting, and NOI profitability
• Partner with department heads to develop, coach, and motivate high‑performing teams
• Oversee labor management, scheduling, and productivity to meet budget targets
• Ensure compliance with all safety, health, and operational standards (OSHA, Fire Code, etc.)
• Support and execute annual sales, marketing, and revenue strategies
• Conduct daily leadership meetings to align operations and guest service focus
• Maintain property standards including cleanliness, maintenance, and asset condition
• Manage guest satisfaction scores, reviews, and service recovery processes
• Act as the face of the property within the local community and industry

• 5+ years of hotel leadership experience (General Manager or senior operational role)
• Strong background in full‑service or luxury hotel operations
• Proven ability to lead teams, manage budgets, and drive profitability
• Strong understanding of NOI, forecasting, and financial performance metrics
• Excellent communication, leadership, and problem‑solving skills

Hands‑on operator with a strong guest‑first mindset