Application Analyst

Application Analyst I – My Michigan Health

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Working under the direct guidance of IT Leadership and the mentorship of senior team members, Application Analyst I's play an integral role in the design, implementation, training, and support of My Michigan's Software Applications. They function as a point of contact for application support, ensuring timely issue resolution and effective communication while upholding adherence to My Michigan Health's policies, procedures, and business operations.

• Requirements Documentation and Workflow Design – Uses a strong understanding of business systems and industry requirements to work with business owners and users to document requirements and workflows. Design and maintain content and key system controls (code tables, master files, user interfaces, etc.). (25%)
• Troubleshooting and Incident Management – Troubleshoot problems and incidents. Recommends innovative solutions. (25%)
• Application Testing – Plans, executes, and documents supporting evidence of application testing. (10%)
• Enhancement Analysis – Collects information regarding potential system enhancement needs and analyzes new functionality in releases to determine how it should be used. (15%)
• Workflow Optimization – Analyzes application capabilities to optimize its use within workflows. (15%)
• Training and Cross‑Training – Assists in cross training team members and users. (5%)
• Project Participation – Participates in additional projects including software updates and changes. (5%)

• Deliver prompt, efficient, and effective customer assistance by skillfully addressing reported concerns until they are successfully resolved.
• Participate in the creation, testing, and upkeep of system applications.
• Coordinate discussions, manage priorities, resolve conflicts, maintain a comprehensive issues list, and maintain project tasks within specified timelines.
• Utilize knowledge of primary application integration and transition points between primary application and third‑party applications to troubleshoot and provide support.
• Takes ownership of incidents in primary areas of support and works collaboratively with other areas of support to ensure satisfactory resolution.
• Detect errors and inconsistencies in system configurations and documentation. Adhere to established processes and procedures to ensure system accuracy and integrity.
• Execute system updates and changes in accordance with IT incident and change policies and procedures. Including documentation of process, testing, and approvals.
• Effectively translate and communicate complex technical solutions across various groups to help drive informed decision‑making within the organization.
• Participate in an on‑call support rotation to address organizational urgent needs.
• Travel between My Michigan and affiliated locations may be required to support applications and go‑live implementations.
• Embrace the technological orientation of My Michigan Health by showcasing competency in Microsoft Windows. Upon hiring, complete a Computer Skills Assessment via the learning management system. Depending on assessment outcomes, engage in further learning opportunities provided by My Michigan Health.

N/A

• Associate’s degree, or Bachelor’s Degree in IT, business, or healthcare field, or Associate’s Degree with three (3) or more years of work‑related experience providing advanced application system support.

• One (1) or more active Epic Certification(s)/Accreditation(s) or other relevant healthcare Certifications, demonstrating expertise in specific applications. (Completing Epic Certification is required within 90 days of hire for Epic Application Positions).
• Quickly learns new system functionality and keeps up to date with the latest application enhancements.
• Preferably one (1) or more years prior work experience within Healthcare or Healthcare IT, with a strong understanding of clinical workflows, healthcare terminology, and industry standards.
• Displays analytical thinking skills to dissect complex problems, assess various…