Desktop Support Technician
Job in
Midland, Midland County, Michigan, 48640, USA
Listing for:
US Tech Solutions
Full Time
position
Listed on 2026-02-16
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly
USD
60000.00
80000.00
YEAR
Job Description & How to Apply Below
Overview
Duration: SOW Project (1.5 Weeks/ 60 Hours)
Start Date: Feb 09
Supported
Hours:
8 AM to 6 PM (8 hours/day)
Responsibilities encompasses the Migration, Replacement, and Re-imaging of devices, including the setup of laptops, desktops, and Lab PCs. Site Support technicians will be assigned to each location to carry out the migration activities. Training for this activity will be provided by the CLIENT’s Team to ensure alignment with project standards. The engagement at site will begin one week prior to the scheduled network migration activity dates and continue for one week afterward to support post-migration stabilization.
Hypercare support will be provided by the CLIENT’s Team.
Responsibilities
Assessment and preparationPrepare labels for all PC (PC name and barcode)Re-image on site existing Dell Laptops and Desktops – Dedicated room at each site will be provided including Network (WiFi) connectivity.Re-image devices 4 years or lessRe-image status: the devices are no longer in the IFF Intune and have been inserted in Roquette IntuneReboot PC with a W11 ISO image (on USB stick)Connect PC on network siteRoquette autopilot install the software complementControl if W11 updates are installedCheck and test the PC until first connection of assigned userLabel the PC with its Roquette nameInstall local applications on PC if needed (binaries provided)Distribute PC to users according to the pre assignment tableHelp user in case of question or issuePreparation of new HP Laptops and Desktops - Dedicated room at each site will be provided including Network (WiFi) connectivity.Devices 4 years and older will be replaced by a new HP deviceNew device hash- been inserted in Roquette IntuneUnpack the PCConnect it to the network on site connectionLauch the process of autopilotControl if W11 updates are installedCheck and test the PC until first connection of assigned userLabel the PC with its Roquette nameInstall local applications on PC if needed (binaries provided)Distribute PC to users according to the pre-assignment tableHelp user in case of question or issueControl operations
For all PCs
Check in Roquette Intune if the PC is correctly configured- Update the cutover file to follow all PC movement
Qualifications
Skills: Desktop Support, Technical Support, Computer Hardware, Computer Software, Imaging, Refreshing, Windows
Education:
High School or equivalent experience
About US Tech Solutions
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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