Specialist Trainer APP

Summary

This position reports to the Information Technology leader responsible for training. The position will coordinate and provide expertise in the training, implementation, maintenance, and support of the Epic EMR application and related EMR technology systems for physicians and Advance Practice Providers (APP). The role will help ensure engagement and prioritize workflows and requirements for changes in processes, policies, and information systems within Epic and other EMR technologies.

It ensures data/information is current with regulatory agency and best practice standards. The role will lead at-the-elbow and remote support efforts with physician and APP workflow, usability, optimization, and satisfaction with Epic EMR. It meaningfully contributes to planning, training, communication, deployment, and support of Epic, other EMR technologies, and related systems and services. Other aspects include training of specialist trainers and working with the provider training team to identify physicians and APPs who may benefit from improved efficiency with Epic.

Additional duties may be assigned during the course of an implementation project.

• (30%) Coordinates and provides expertise in training, implementation, maintenance, and support of Epic EMR and related EMR technology systems for physicians and APP.
• (30%) Leads all provider training sessions, including STS training, independents and locums, personalization work, at-the-elbow support, and issues identified.
• (15%) Works with the CMIO and Provider Training team to develop the plan for go-live training classes, develops training materials for each class, and teaches the classes.
• (10%) Collaborates with the Information Technology Department staff and other departments to facilitate optimal utilization of all patient‑care focused IT products and required documentation.
• (5%) Attends provider meetings to provide updates on Epic features, discusses issues with providers, and provides training updates. Assists user groups to meet user needs through constructive discussion and problem solving.
• (5%) Assists in cross‑training team members and users and participates in additional projects including software updates and changes.
• (5%) Assists Physician Informaticists/CMIO in summarizing identified opportunities for new build and policy revisions related to Orders/CCD conversion/Clinical workflows/MIPS/Quality.

NURPRACT:
Nurse Practitioner

Master degree is required

• EDUCATION, EXPERIENCE, TRAINING &
  
  SKILLS:
  
  
  • Extensive clinical experience working with Epic required.
  • Three years working with health care technology in a patient centered setting required.
  • Prior training or education experience preferred.
  • Epic trained and/or certified preferred.
  • Project management experience preferred.
  • Travel to My Michigan locations and Community Connect partners required.
• PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL
  
  WORKING CONDITIONS:
  
  
  • Exposure to stressful situations, including those involving public contact, trauma, grief, and death.
  • Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.
  • Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.
  • Overall vision and hearing is necessary with or without assisted device(s).
  • Frequently required to sit, stand, or walk for long periods of time. May require frequent postural changes such as stooping, kneeling, or crouching.
  • Some exposure to blood borne pathogens and other potentially infectious material. Must follow My Michigan Health blood borne pathogen and TB testing as required.
  • Ability to handle multiple tasks, get along with others, work independently, have regular and predictable attendance, and ability to stay awake.
  • Overall dexterity is required including handling, reaching, grasping, fingering, and feeling. May require repetition of these movements on a regular to frequent basis.
  • Physical Demand Level: Sedentary. Must be able to occasionally lift or carry 10 lbs.