Manager Clinical Interoperability

Summary

Manages and provides direction and focus for storing, managing and accessing health information in the Electronic Medical Record (EMR) across My Michigan Health. Leverages best practices in EMR clinical workflows and service lines for planning, developing, implementing, and maintaining services of all My Michigan Health customers. Manages cross‑functional matrices, projects, optimization, and staff development. Works closely with IT, clinical leadership and MPG, participates in the planning and implementation of all My Michigan Health EMR applications.

Delivers solutions that ensure compatibility and integration with hospital strategies and business plans. Determines work staffing allocations, delivers performance appraisals, and works with staff to monitor performance and resolve technical and project issues.

• Process / Best practices / Continuous Improvement (20%) – Provides focus and direction to process improvements in supporting clinical users of the EMR system by identifying workflow or software improvements, while working closely with user champions and clinical and business leadership. Provide direction that best practices and processes are followed (e.g., testing, change control, and implementation planning).
• Content Knowledge & Leadership (20%) – Coordination and oversees the IT management of clinical EMR applications. Serves as subject‑matter expert across solutions and provides troubleshooting and process expertise, leveraging and developing team expertise. Ensures design decisions include considerations across solutions and fall within scope.
• Collaboration with departments, practices and IT partners (20%) – Works with clinical departments, practices, call center, education, ancillary, and technology teams to coordinate IT responses to user requests, problem solving, and collaborating solutions. Coordinates resources and prioritizes with clinical and revenue‑cycle business and IT support personnel.
• Projects / Request Management (20%) – Develops and leverages team leads for creation of project work plans and tasks for IT requests. Manages the IT requests through monitoring resource assignment, prioritizing requests with stakeholders, to optimize resource allocation and execution of projects, IT requests, and support tasks.
• People Management / Development (20%) – Assesses skills of the My Michigan Health business and application IT team, creates professional development plans to help them acquire the skills needed to support the EMR system effectively and coaches them through the learning process. Ensures self and team maintain professional development and growth to keep abreast of changes in EMR technology and healthcare in general.
• Other Duties and Responsibilities – Provide excellent customer service to all customers while performing duties. All other duties as assigned.

• NIMS IS 100:
  Introduction Incident Command System – within 6 months of hire or transfer.
• NIMS IS 700:
  Introduction National Incident Mgt System – within 6 months of hire or transfer.
• NIMS IS 200:
  Basic Incident Command System Initial Response – within 6 months of hire or transfer.

Bachelor's degree in Information Technology, Business, Health Care or STEM related field required. Master’s degree preferred.

A combination of education and experience may be considered.

• Seven (7) years of progressive experience in Information Systems or related field.
• Experience with implementation and leading EMR or clinical IT projects.
• Demonstrated ability to be self‑directed with excellent organizational, analytical, writing, interpersonal and project‑related skills.
• Minimum of three (3) years supervisory experience.
• Microsoft Windows competency required; must complete a computer skills assessment upon hire and may need further learning opportunities.
• Experience working with EMRs, preferably EPIC.
• Experience working with vendors dealing with contracts and billing.
• Experience working with ancillary systems.

• Exposure to stressful situations, including public contact, trauma, grief, and death.
• Able…