IT Executive Support Service Manager

At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.

If you're looking for a challenge and meaningful role, you're in the right place.

About the role

Dow has an exciting opportunity for an IT Executive Support Manager located in Midland, MI.

The IT Executive Support Manager leads the delivery of high touch, white glove IT services for the company's executive population and is accountable for ensuring executives have a reliable, seamless technology experience that enables productivity, decision making, and leadership effectiveness. The position combines team leadership, service management, and executive‑level engagement. The Executive Support Manager serves as the primary IT point of accountability for executive issues, escalations, and service quality, while developing a high‑performing team that represents IT with professionalism, discretion, and trust.

Key Responsibilities

* Own the Executive IT

Experience:

Accountable for end‑to‑end, white‑glove IT support for executives, ensuring technology never becomes a barrier to leadership effectiveness.

* Lead and Develop the Executive Support Team:
Set service standards, provide coaching, manage coverage models, and develop a high‑performing team that represents IT with professionalism, discretion, and trust.

* Serve as the Primary Escalation and Accountability Point:
Own executive IT incidents and escalations, coordinating across IT teams to drive rapid resolution, clear communication, and follow‑through.

* Deliver Proactive, Relationship‑Based Support:
Anticipate executive needs by understanding schedules, meetings, travel, and events, shifting the service from reactive support to proactive readiness.

* Partner Across IT to Improve Executive Outcomes:
Collaborate with device, collaboration, AV, mobile, and infrastructure teams; provide executive feedback to influence service improvements and roadmaps.

* Provide Service Visibility and Continuous Improvement:
Track service health, executive satisfaction, and device readiness; use metrics and dashboards to improve service quality and leadership transparency.

Core Responsibilities:

* Team lead for the IT Executive Support team

* Support presentations and equipment for senior leadership meetings and events at Midland headquarters and remote sites.

* Maintain Audio Visual equipment for Midland based executive spaces and manage the lifecycle of the equipment.

* Coordinate with other Dow technology teams, Collaboration Services, Network Services, and Mobile Services to ensure all required services are available when required.

* Troubleshoot and resolve technical issues with workstations, mobile devices, printers, and IT resources.

* Support executive events around the world and work with various vendors. (Leadership Summit, Strategy Week, Board Meetings)

Qualifications:

* A minimum of a bachelor's degree or relevant military experience at or above a U.S. E5 ranking or Canadian Petty Officer 2nd Class or Sergeant or 8 years of experience in lieu of a Bachelor's degree. A degree in Communications, Information Technology Management, or Broadcasting is preferred.

* Minimum 3 years of experience working with executive level clients

* Minimum 2 years of presentation and meeting technology expertise

* Competent in computer operating systems, applications, networking, and mobile devices

* Ability to coordinate external suppliers to achieve successful events

* Ability to work with all levels of organization including C-Suite stakeholders.

* Flexibility to support users 24/7 as issues occur

* Ability to travel for remote events and support

* A minimum requirement for this U.S. based position is the ability to work legally…