Application Analyst

Location Requirement

Candidates must have a primary address located within the state of Michigan or be willing to move to Michigan to be considered.

Working under the direct guidance of IT Leadership and the mentorship of senior team members, Application Analyst I’s play an integral role in the design, implementation, training, and support of My Michigan’s Software Applications. They function as a point of contact for application support, ensuring timely issue resolution and effective communication while upholding adherence to My Michigan Health’s policies, procedures, and business operations.

Primary responsibilities include conducting comprehensive analyses of workflows, system configurations, reporting specifics, and software testing. By showcasing their established proficiency, they ensure the seamless functionality of applications and contribute to heightened operational efficiency. Application Analysts serve as intermediaries between end users, third-party entities, and the application teams responsible for implementation and support.

• (25%) Uses a strong understanding of business systems and industry requirements to work with business owners and users to document requirements and workflows. Design and maintain content and key system controls (codes tables, master files, user interfaces, etc.).
• (25%) Troubleshoots problems and incidents. Recommends innovative solutions.
• (10%) Plans, executes, and documents supporting evidence of application testing.
• (15%) Collects information regarding potential system enhancement needs and analyzes new functionality in releases to determine how it should be used.
• (15%) Analyzes application capabilities to optimize its use within workflows.
• (5%) Assists in cross-training team members and users.
• (5%) Participates in additional projects including software updates and changes.

• Exhibit a commitment to exceptional customer service while providing Go‑Live or daily end‑user support and training of applications.
• Understand fundamental functionality of application systems and diverse modules within the designated support area, utilize foundational knowledge to navigate the system, develop and enhance workflows, and customize system configurations.
• Deliver prompt, efficient, and effective customer assistance by skillfully addressing reported concerns until they are successfully resolved.
• Participate in the creation, testing, and upkeep of system applications.
• Coordinate discussions, manage priorities, resolve conflicts, maintain a comprehensive issues list, and maintain project tasks within specified timelines.
• Utilize knowledge of primary application integration and transition points between primary application and third‑party applications to troubleshoot and provide support.
• Takes ownership of incidents in primary areas of support and works collaboratively with other areas of support to ensure satisfactory resolution.
• Detect errors and inconsistencies in system configurations and documentation. Adhere to established processes and procedures to ensure system accuracy and integrity.
• Execute system updates and changes in accordance with IT incident and change policies and procedures, including documentation of process, testing, and approvals.
• Effectively translate and communicate complex technical solutions across various groups to help drive informed decision making within the organization.
• Participates in an on‑call support rotation to address organizational urgent needs.
• Travel between My Michigan and affiliated locations may be required to support applications and go‑live implementations.
• Embrace the technological orientation of My Michigan Health by showcasing competency in Microsoft Windows.
• Upon hiring, complete a Computer Skills Assessment via the learning management system. Depending on assessment outcomes, engage in further learning opportunities provided by My Michigan Health.

N/A

• Associate’s degree is required.
• Bachelor’s Degree in IT, business, or healthcare field or Associate’s Degree with three (3) or more years of work‑related experience providing advanced application system support.