Sr Community Connect Business Analyst

Summary

My Michigan's Senior Business Analyst collaborates with IT and Revenue Cycle Directors to build strong relationships with Community Connect partners. The position ensures alignment between the goals of each site, and the vision for the My Michigan Community Connect program. Reporting directly to the IT Director, the senior business analyst will act as the primary point of contact for Community Connect Partners, serving as a liaison to help elevate and resolve issues and facilitate effective communication with My Michigan support teams.

Working closely with Connect Partners leaders, the position helps identify priorities, establish goals, and drive overall program success. This position will collaborate with My Michigan IT Leadership, Epic support, IT Infrastructure teams, and the Project Management office to properly align resources.

This position requires regular travel to Community Connect partner locations to maintain strong partnerships, ensuring seamless communication and support. This role is critical to ensuring that My Michigan EMR and other systems are effectively integrated, and that customers experience a high level of support for Health IT Operations.

Position requires up to 20% travel to Community Connect member sites for client meetings, support and onsite relationship management.

As the primary relationship owner and trusted advisor for our partners, the Snr. Community Connect Business Analyst is the heartbeat of our client engagement strategy. In this role, you will focus deeply on building, nurturing, and maintaining strong, trust-based, long‑term relationships with a diverse group of stakeholders, spanning from technical and clinical teams to healthcare executive leadership. You will partner closely with the IT PMO, stepping in as the project lead for new implementations to guide community partners through the critical path of active Epic go‑lives and ensure seamless operational transitions.

By maintaining a proactive communication cadence, including regular video touchpoints and dedicated on‑site visits, you will bridge the gap between client expectations and service delivery, acting as a true change agent who transforms complex technical workflows into thriving, collaborative partnerships.

We are looking for an empathetic, solutions‑oriented leader who excels at navigating cross‑functional environments and thrives on human connection. Your core mission is to accompany community partners through every phase of their engagement lifecycle, from initial implementation and go‑live to long‑term operational maturity, driving continuous satisfaction and program value. If you are passionate about relationship building, hands‑on project leadership in tandem with our PMO, and turning complex healthcare IT environments into seamless, success‑driven partnerships, this role offers the opportunity to make a meaningful, high‑visibility impact on the community connect health systems we serve.

(25%) Serves as primary point of contact for Community Connect Partners, maintaining strong relationships. Meets regularly with key stakeholders to assess needs, track progress, and provide strategic guidance.

(20%) Collaborates with IT Leaders to assist in resource alignment for implementation, optimization, and day‑to‑day support of implemented features.

(20%) Monitor and address issues raised by Connect Partners, ensuring timely resolution in collaboration with internal teams. Escalate issues in accordance with My Michigan policy, and coordinate with appropriate Epic Support, IT Support, and PMO as needed.

(10%) Collaborate with connect partner leadership to establish priorities and set goals. Track progress and measure success, ensuring objectives are met.

(10%) Provide updates on new features, upgrades, and best practices for using the systems efficiently.

(10%) Travel to Connect Partner Locations to maintain partnerships and facilitate face‑to‑face meetings.

(5%) Prepare and deliver regular status reports to internal leadership and Connect Partner stakeholders.

Develop account management strategies and operational plans for Connect Partners to…