Supervisor Access Center

Summary

This position is responsible for the operation of the computer-based scheduling system. Duties will include but not limited to: managing patient database, establishing safeguards for system integrity, monitoring security and system performance as well as crystal report writing. This position will supervise the Central Scheduling department staff including planning, directing, staff development, training and policy/procedure formulation and implementation. Ensure daily functional operations.

• (50%) Manage direct operations of scheduling personnel, including work schedules, performance reviews, disciplinary actions, planning, policy/procedure development and implementation.
• (35%) Operations of the computer based scheduling system including database maintenance, template changes and software upgrades. Safeguard data integrity and monitor functionality. Maintain system security.
• (15%) Generate weekly metric reports and ensure defined targets are achieved. Works with personnel who are falling outside expected targets to ensure defined targets are consistently achieved.
• Assist and participate in system performance issues and maintenance upgrades and associated testing.
• Serve as a liaison between information resources for interfacing issues and troubleshooting efforts.
• Provide input on operational/capital budget planning including goals and objectives for area of responsibility.
• Monitor authorization denials in accordance to the defined guidelines and established goals.
• Conduct training sessions for all sets of end users including support, technical, nursing and medical staff.
• Lead team in providing internal/external customer service excellence, service recovery and problem resolution.
• All other duties as assigned.

Education: ASSOC

Equivalent

Experience:

Associates degree or equivalent credits. Bachelor’s degree within 2 years of hire. One (1) year experience in system management or on-the-job equivalency required. One (1) year supervisory experience preferred. Knowledge of healthcare scheduling systems and workflow knowledge as well as strong investigative and troubleshooting abilities preferred.

Experience, Training and

Skills:

One (1) year experience in system management or on-the-job equivalency required. Interpersonal skills as needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner to ensure quality customer care and service. My Michigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows.

An employee may be required to participate in further learning opportunities offered by My Michigan Health.

Physical/Mental Requirements and Typical

Working Conditions:

Exposure to stressful situations, including those involving public contact, as well as trauma, grief and death. Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position. Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing is necessary with or without assisted device(s). Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching. Some exposure to blood borne pathogens and other potentially infectious material. Must follow My Michigan Health blood borne pathogen and TB testing as required. Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis. Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.