Passport Acceptance Agent

Salary : $40,176.66 Annually
Location : 301 W Missouri, Midland, TX
Job Type: Full-Time
Job Number:
Department: Library
Division: Library
Opening Date: 05/29/2026

Summary
Please ensure that you fill out this DPS criminal background check permission form (you must open this in internet explorer to digitally sign). All that is needed is your name, signature, and the date. You will need to attach this to your application. CRIMINAL CHECKS CANNOT BE RUN WITHOUT THIS FORM AND YOUR APPLICATION WILL BE CONSIDERED INCOMPLETE.
Assists residents in obtaining a United States passport. Familiar with all aspects of the passport document look-up operations. Performs a wide variety of manual and clerical tasks in the library.

Essential Duties and Responsibilities
Include some of the following depending on assignment. Performs other duties as assigned.

• Processes passport applications and takes passport photos (if feature is available) following the procedures established by the U.S. Department of State.
• Answers incoming phone calls and greets walk-in patrons. Provides general information to the public, answers questions, provides specific information about passport issues.
• Contacts applicants to request necessary documents. Ensures appointments are scheduled.
• Responsible for the financial transactions needed for processing passport applications, issues customer receipts.
• Acts as an acceptance agent for the U.S. Department of State processing passport applications, checking documentation, verifying identity, swearing in applicants, and collecting fees.
• Verifies all applications to determine the proper payment for requested services. Verifies proper identification of applicants.
• Prepares transmittal documents for passports, applications, and payment for delivery to the U.S. Department of State.
• Identifies and takes initiative to report trends or patterns in the volume or nature of inquiries handled.
• Performs tracking of submitted passport applications.
• Provides Notary Service to patrons.
• Performs all work duties and activities in accordance with applicable State statutes and County policies, procedures, and safety practices.
• Monitors and requests supplies for passport services.
• Organizes and maintains filing systems; maintains records related to the passport section. Performs routine office support duties.
• Works on special projects as assigned.
• Attends training sessions hosted by the U.S. State Department as needed and approved Library Director.
• Supports other units with tasks as needed. Serves as support for circulation desk when needed.
• Answers library users' policy questions regarding overdue materials, reserving material and related policies. Refers library users requiring professional assistance to the appropriate staff.
• Troubleshoots computer software and hardware problems in a Windows based environment.
• Works on special projects as requested by Management.
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Works a flexible schedule including evenings and weekends.
• Regular and timely attendance is required.

Qualifications, Education, and/or experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate degree, with three years of general office experience, plus experience utilizing a variety of office software, specifically Microsoft Office.

OR Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work. Preferred: proficiency in Spanish language.
Must become a Certified Passport Acceptance Agent by the U.S. Department of State and Notary of Texas within the first month of employment. Must have US citizenship and ability to obtain any required clearance.

Must be able to re-certify as PAA and as a Notary. Must be insurable by agency insurance carrier. Must have…