PT Clerk-Residence HALL FRONT DESK; Pool

PT CLERK-RESIDENCE HALL FRONT DESK (Pool)
Mission Statement

Midland College serves West Texas through exemplary teaching and dedicated public service. We prepare and inspire diverse students to start, strive and succeed. We strengthen community through educational leadership and collaboration. Midland College provides quality programs and courses, relevant workforce development and continuing education, valuable personal enrichment and cultural experiences, and community and student-centered services.

Job Title PT CLERK-RESIDENCE HALL FRONT DESK (Pool)

Position Status

Position Status Part Time

Classification Title

Classification Title Part-Time Clerk-Up to 19 hpw

Work Location

Work Location Main Campus-3600 N. Garfield, Midland, TX

Job Summary

The Residence Hall Front Desk Clerk plays a pivotal role in ensuring smooth operations within Residence Life at Midland College. They are responsible for providing exceptional customer service to residents, guests, and staff while maintaining a safe and welcoming environment. This position requires a combination of administrative tasks, customer service, and basic problem-solving skills. The Residence Hall Front Desk Clerk is an integral part of the residence hall community, contributing to the overall well-being and satisfaction of residents.

This role requires a dedicated individual who is committed to providing exceptional service and support to residents and staff alike.

Required Qualifications

• High school diploma or equivalent required
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong attention to detail and accuracy in record-keeping
• Knowledge of basic computer applications (e.g., Microsoft Office suite)
• Ability to maintain confidentiality and handle sensitive information with discretion
• Required to work evenings, weekends, and holidays per scheduled shift

Preferred Qualifications

• College Coursework Preferred
• Previous Customer Service experience.
• Experience with multi-line telephone.

Essential Functions

Customer Service:

• Greet residents, guests, and visitors in a friendly and professional manner
• Provide information and assistance regarding residence hall policies, procedures, and services
• Address inquiries, concerns, and complaints promptly and effectively
• Able to answer phone calls and direct issues to the appropriate party
• Maintain a positive and welcoming atmosphere at the front desk area

Administrative Support:

• Answer phone calls, and in-person inquiries
• Assist with check-ins and check-outs for residents
• Assist with administrative tasks as assigned by Residence Life staff

Security and Safety:

• Monitor access to the residence hall, ensuring only authorized individuals enter the building
• Knowledge of residence hall policies and regulations to ensure the safety and security of residents and property
• Observe, report, and document all policy violations
• Respond appropriately to emergencies, including contacting appropriate on-call staff, and following established procedures
• Report maintenance issues, safety hazards, and security concerns observed to the on-call staff or hall manager
• Comply with FERPA guidelines
• Collaborate with Residence Life staff, including Resident Assistants and Residence Hall Managers to foster a supportive community environment
• Participate in staff meetings, trainings, and professional development opportunities
• Work cooperatively with other front desk clerks and Residence Life Operations Clerks to ensure seamless coverage and support
• Complete other duties assigned

Physical Demands

• Must be able to remain in a stationary position more than 50% of the time
• Must be able to sit or stand for long periods of time
• The person in this position needs to move to other locations on campus occasionally
• Repetitive use of a keyboard at a workstation
• Use of manual dexterity
• The person in this position frequently communicates with others; must be able to exchange accurate information
• Use of Audible and Visual Communications
• Frequently moves equipment or paperwork weighing up to 20 pounds
• Duties indoors and some outdoors

Security Sensitivity

All Midland College positions are security-sensitive and subject to Texas Education Code…