Service Administrator

Service Administrator# Service Administrator Vermeer Midland Odessa - Midland, TX 79706## Overview Position Type Full Time## Description The
** Service Administrator
** is responsible for processing orders for the Service Department, assisting with determining service requirements, ensuring all service issues are handled expeditiously and Company service guidelines are appropriately followed.
** Duties and responsibilities include, but are not limited to:
*** Assists customers on the phone and in person by helping properly identify repair needs
* Documents all service issues accurately in business system and in manufacturers portal as needed
* Follows up with customer as to the status of machines, cost of repairs and other issues as directed by Service Manager
* Works with Service Manager to ensure accuracy in all parts and labor billed before closing invoicing
* Works with the parts department to fill orders for service technicians
* Maintains open lines of communication with internal and external customers
* Studies and stays current on new product bulletins and catalogs
* Uses manufacturer portal to check for warranty details and/or field campaign modifications
* Mechanical aptitude required
* Must have ability to operate machinery
* Conducts self in a professional and respectful manner with co-workers and customers
* Maintains a clean and professional looking work area
* Performs all other duties as assigned## Qualifications
* High school diploma or GED
* A minimum of three years working experience in a related field
* Computer skills required, including all Microsoft Office applications
* Good verbal and written communication skills
* Ability to lift up to 50 pounds
* Personal appearance must be neat and clean
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