Operations Support Clerk

Job Details for Operations Support Clerk

Court Name/Organization Texas Western Probation Office

Overview of the Position The U.S. Probation Office for the Western District of Texas is currently seeking an Operations Support Clerk. The Operations Support Clerk provides technical, administrative, and clerical support to probation officers and officer assistants in a wide range of areas. The incumbent should be a highly organized self-starter with the ability to prioritize and complete multiple tasks and deadlines for numerous people within a fast-paced working environment.

The ability to maintain confidentiality is imperative.

• Perform receptionist duties by greeting visitors/callers in person and by telephone, answering routine questions, provide assistance as authorized, and direct visitors/callers to the appropriate person or department. Route duty calls to duty officers, and other general office duties.
• Inform persons under supervision on procedures for completing appropriate forms and authorizations
• Perform data entry with accuracy and timeliness, conduct records research and retrieval via telephone or mail to obtain required documentation, open and close supervision case records, utilize case tracking programs, perform various file management tasks, maintain confidentiality of records, assist officers in responding to collateral requests for information, maintain record keeping of various logs and data
• Operates the local/state law enforcement information retrieval system and Criminal Justice Information System (CJIS) terminals to obtain criminal history information and route the information to appropriate recipients. Electronically submits appropriate documents to the Bureau of Prisons and Sentencing Commission, at the direction of probation officers.
• Opens, closes, researches, and updates information into computerized records, including the Probation Automated Case Tracking Systems (PACTS). Retrieves information from databases and generates periodic reports.
• May review presentence reports developed by officers for formatting and typographical errors
• Performs other support related duties as assigned

• A high school diploma or equivalent required.
  
  Prefer bachelor’s degree from an accredited college or university in a field of academic study, such as criminal justice, criminology, psychology, sociology, human relations, or business or public administration.
• Two years of progressively responsible clerical, office or other work that indicates the possession of, or the ability to acquire, the knowledge and skills needed to perform the duties of the position. Such experience is commonly encountered in probation and pretrial services offices, law firms, legal counsel offices, banking and credit firms, educational institutions, or social service organizations.
• Demonstrated computer and keyboarding skills
• Excellent writing and verbal communication skills
• Excellent organizational skills
• Ability to deal with multiple demands in a fast-paced environment
• Ability to work with a wide variety of people with diverse backgrounds
• A professional demeanor and presence
• Fluent in English-Spanish is preferred

Background Investigation & The Fair Chance to Compete Act (FCA)
The selectee for this position is subject to a criminal record check and satisfactory adjudication by the employing office to be eligible for employment. Due to the sensitivity level of this position, candidates may be asked about their criminal history prior to receiving a tentative offer of employment. Criminal history is not in itself disqualifying. All available information, past and present, favorable and unfavorable, about the reliability and trustworthiness of an individual will be considered when making an employment suitability…