Site Service Supervisor

Salary range: $90,000.00 - $ annually.

• Lead and direct technicians with daily assignments and responsibilities while maintaining a positive work environment. Performs timekeeping, payroll and performance management activities for technicians.
• Perform basic diagnostic tests based upon service request and notify Location Manager of complex issues.
• Receive units and works with customers to determine service work needed.
• Assist with assigning labor to quotes.
• Update customer during service work while striving to exceed expectations of quality and timeliness.
• Handle customer needs while maintaining positive relationships with customers.
• Technical support agent for customers.
• Generate service checklist for work orders to set guidelines for technicians.
• Provide coaching and guidance to ensure the job objectives and requirements are communicated efficiently.
• Ensure the timely processing of service orders.
• Review rental check in/out and repairs.
• Manage and lead a continuous improvement process.
• Promote safe work habits in the workplace by having weekly training using the FS Solutions Safety Program.
• Transport units to the applicable areas of the shop and customers.
• Review daily work routing assignments, complete assignments, and notify Location Manager when tasks are completed.
• Clean and perform basic inspections to confirm vehicle systems are operational on demo, rental and purchased vehicles.

• High School diploma or equivalent, Associates or technical degree preferred, Certification in Diesel Mechanic a plus.
• 2+ years’ experience in service environment, with proven track record of problem-solving skills, cost management, and high-performance team interaction.
• 2+ years’ experience in direct employee supervision.
• 2+ Years heavy equipment or truck repair.
• Ability to obtain a Forklift Certification and CDL.
• Ability to appropriately use measuring devices (dial indicator, voltmeter, pressure gauge).
• Ability to lift 50 lbs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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