Service Coordinator

Job Title

Service Coordinator

Midland, TX 79706

Service Manager

The Service Coordinator develops service contracts and manages the work order process for generator services by providing first-class customer service. They also manage the new generator sales internal process and support the outside sales team by performing site walks for new generator start-up projects.

• Develop strong relationships with electrical and general contractors, home builder companies, hospitals, government agencies and other industrial and commercial end users
• Follow-up with Service department for scheduling of PM maintenance

• Plan maintenance agreements for generators, product-specific extended warranties and diesel fuel services
• Quote and close sales of PM Agreements / Sold Services to commercial and industrial customers. Follow up and assist with all documentation

• Review work orders
• Liaison between sales team and technicians
• Ensure all documents are completed up to company standards

• Supervise team of technicians
• Follow up with team on status of repairs
• Ensure QC checks are created and implemented

• Competitive Salary
• Boot Allowance
• Tool Programs available for entry level technicians
• Health Benefits including Medical, Dental, Vision and Life insurance
• 401(k) with company match
• Paid Time Off + 7 Company Paid Holidays
• Productive Work Environment with opportunity for internal growth

• High school diploma or equivalent required
• Relevant technical degree/diploma preferred
• AS400 experience
• Experience in processing work orders
• Proactive thinking and effective verbal and written communication
• Customer-facing sales experience
• Supervisory experience in sales and/or service environment

This position regularly requires walking, standing, sitting, stooping, bending, kneeling and climbing stairs. It also often requires pushing, pulling, twisting, lifting 50+ lbs. and working in a variety of weather conditions and noise levels. Employees may be assigned other tasks as needed.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

CPS&S is a smoke-free and drug-free work environment. Employment offers are contingent upon successful completion of a background check and drug screen (including THC).