Manager, Onsite Services

Manager, Onsite Services

Date:
Aug 3, 2026

Location:

MIDLAND, TX, US,

Company:
Grainger Businesses

Work Location Type:
Hybrid

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion.

Compensation

The anticipated base pay compensation range for this position is $95,000.00 – $. This role is eligible for an incentive target of up to 15 %, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:
Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing. 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year. 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.

Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools. Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

Position Details

Become the customer's first choice for the products and services they need to keep their workplaces safe, efficient, and functioning by leading the District efforts for assigned Keep Stock (Grainger's vendor managed inventory solution) engagements and on site customer service activities. Build strong partnerships to facilitate success, which will allow Grainger to effectively extend our reach into our customer's locations and provide superior service.

You Will

• Keep Stock Management/Leadership:
  Manage a team of 10 to 20 Onsite Service Representatives/Specialists who maintain inventory in customer accounts helping customers save time and money. Use Grainger network to collaborate within multiple teams to achieve results. Implement Leader Plan which includes assessing and prioritizing, coaching and teaching, hiring top talent Promote strong team member engagement, support team member development.
• Financial Performance/Resource Management:
  Manage projects by allocating resources ensuring return on investment and profitability. Understand market conditions and trends and customer requirements to provide appropriate direction and guidance to the broader organization. Ensure the right solutions and resources are being offered/deployed to customers Ensure optimal customer survey satisfaction levels.
• Business Partnerships to influence Growth:
  Partner with internal Grainger teams to provide Keep Stock expertise to develop a tailored strategy that supports our customers business pressures and goals. Be a business steward by understanding how Sales and Service teams collaborate to drive profitable revenue growth and improve service levels.

You Have

• 5+ years of retail, manufacturing or industrial business experience with direct leadership experience
• Understanding of financial and economic concepts.
• Experience leading in a matrixed environment
• Experience in building and working effectively within different teams.
• Strength in process improvement, ownership and control and project management
• Experience leading and working towards goals with a remote team

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment.