Client Relations

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Position Description

General Summary

The Client Relations position is responsible for developing and strengthening customer relationships, identifying new business opportunities, gathering market intelligence, and supporting KSI’s estimating and operational efforts through direct customer engagement and field-based business intelligence.

This position serves as a strategic bridge between customers, estimating, and leadership to improve bid competitiveness, increase awarded work, and strengthen long-term customer confidence in KSI.

Essential Job Functions

Regular and reliable attendance

Perform duties assigned by upper management. Follow all KS Industries LLC safety, and customer policies and procedures.

Shall perform all physical and mental requirements listed

Customer Development & Relationship Management

• Establish and maintain relationships with existing and prospective customers.
• Introduce KSI capabilities, services, and differentiators to target clients.
• Conduct regular customer visits, calls, and follow-up communication.
• Support customer retention through proactive relationship management.

Business Opportunity Development

• Identify upcoming projects, bid opportunities, and customer demand trends.
• Gather intelligence on customer needs, procurement cycles, and decision drivers.
• Track market activity and emerging opportunities within KSI target sectors.
• Maintain active opportunity pipeline for review with leadership.
• Monitor competitor activity, pricing behavior, and service positioning.
• Gather field intelligence on competitor strengths, weaknesses, and customer perception.
• Provide leadership with strategic feedback on KSI market standing.
• Work closely with estimating to improve quote quality using customer intelligence.
• Communicate customer priorities, budget sensitivity, schedule concerns, and award criteria.
• Assist in clarifying scope assumptions and field conditions relevant to bid development.

Customer Sentiment Monitoring

• Assess customer satisfaction and confidence regarding active bids and awarded work.
• Gather informal feedback on KSI performance and relationship health.
• Identify risks that may impact repeat work or customer retention.

Internal Reporting & Communication

• Maintain regular reporting on customer activity, opportunities, and field intelligence.
• Participate in strategy meetings with leadership, estimating, and operations.
• Document customer contact and opportunity status in agreed reporting format.

Compensation Structure

• Annual strategic bonus tied to awarded work growth.

Knowledge, Skills, and Abilities

Ability to read and write in English

Ability to comprehend and communicate instructions in English

Ability to communicate with employees and various business partners in a professional and courteous manner.

Knowledge of technology (Computers, iPads, cellphones etc.)

Knowledge with Microsoft Office products

Skills with critical thinking and decision making

Education and Experience

Preferably 5 years of industry experience.

Working Conditions: The work environment and working conditions described here are representative of those that are typical of the job and must be met by an employee to successfully perform the essential functions of this job. Moderate noise (i.e. business office with computers, phone, and printers, light traffic). This position may require field visits. The locations vary from site to site.

Work is physically demanding and requires the ability to concentrate well on the job at hand, in all types of weather. Majority of the work is construction-based work. Walking and working surface vary depending on the terrain, from flat to extreme slopes and frozen, wet, snowy and slippery conditions.

Working Hours: Normally, a full-time employee will work 40 hours per week, depending on the factors such as weather and schedules. Work schedules and hours may vary depending on specific client locations and…