Service Advisor - Sewell Cadillac Buick GMC

Service Advisor - Sewell Cadillac Buick GMC

The Sewell Family of Companies is seeking a Service Advisor who is detail-oriented, motivated, and has strong communication skills to accommodate our clients repair and maintenance needs at the dealership. As a Service Advisor, the individual will be responsible for facilitating the service process for guests, while collaborating with various teams, including management, technicians, and sales to ensure a seamless and memorable experience.

To be successful in this role, the individual must be able to work effectively in a team environment and communicate clearly with team members and guests to contribute to our commitment to delivering exceptional service to our guests.

Roles and Responsibilities:

* Greet each guest in a prompt, courteous manner 100% of the time

* Schedule appointments and manage vehicle repair process via the dealership management system

* Communicate with service customers to determine the nature of the mechanical problem and help interpret the customer statements accurately

* Secure agreement from customers before repairs begin; cover cost estimate; and approximate time of completion

* Obtain customer, vehicle data, and method of payment

* Test-drive the vehicle with the customer to ensure proper operation

* Provide estimates of labor and parts. If the cost is not determined, leave it open and contact the customer later for approval

* Obtain customer signature on repair order

* Schedule a time with the customer to discuss the vehicle status

* Obtain accurate customer contact information

* Follow up on the progress of each repair order with the assigned technician

* Contact the customer by telephone regarding changes in the estimate or time promised

* Record any changes on the repair order in approved standards

* Deliver vehicles to customers and answer any questions or concerns

* Review work performed and discuss charges or coverage

* Advise the customer of future maintenance or repair needs

* Ensure all needs are met and ask if anything else can be done

* Explain the survey the customer will receive and its importance

* Attend training classes and meetings as needed

Schedule:

Monday through Friday 7 am.

- 6 pm and alternating Saturdays

Skills and Requirements:

* High school diploma or GED

* Valid driver license and acceptable driving record

* Background and drug screening

* Ability to multitask